Reporting to the Digital Product Manager in the Harvard Medical School Office of Communications and External Relations (OCER), the Digital Communications Coordinator is responsible for coordinating internal and external email communications (newsletters, news clips roundups, executive communications, community announcements, etc.), publishing news content to the Harvard Medical School website, and monitoring analytics for these channels to report on performance and inform appropriate adjustments to content strategy. The Digital Communications Coordinator will be an integral part of the digital communications team, leveraging web content and email best practices to create and improve team standards and processes that support the work of the entire organization. Specific responsibilities include: ¿ Coordinate with content owners in OCER and other departments across HMS to format and send a variety of email newsletters and communications using Acoustic (HMS' email marketing tool) ¿ Establish, implement, and maintain processes, guidelines, and schedules to ensure email volume remains consistent and manageable and corresponds appropriately to the OCER editorial calendar ¿ Work directly with editorial team (writers and editors) and digital team (designers and strategists) to format and publish news stories and other content to the web using defined templates and styles ¿ Ensure consistency, accuracy, and excellence in email quality and web content publishing; document and enforce policies and best practices ¿ Executing A/B testing with guidance from the Digital Product Manager ¿ Ensure optimal use of Drupal content management system and Acoustic email marketing platform ¿ Work under the direction of the content strategy team to update and review content editorial calendar for web and email ¿ Working with Digital Strategist and editorial team to monitor and report on content performance to ensure continuous improvement ¿ Collaborate with designers on the development of new templates and styles to ensure consistency with brand guidelines ¿ Monitor relevant online conversation and review incoming email for website feedback and questions
This Staff role may start as a remote position due to the COVID-19 pandemic and while restrictions are still in place. The current remote nature of this role is considered temporary and may change as the University continues to evaluate options. While we continue to monitor the evolving COVID-19 guidelines, local on-campus work may be expected for some roles. Harvard Medical School does support flexible schedules, subject to individual departments' business needs.
Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement and exceptions may be found at the University's
5 or more years of relevant experience. Higher education may count towards years of experience.
Applicants wishing to be considered for this position must submit a cover letter with their resume. Final candidates will be asked to complete an editing assessment.
Bachelors degree strongly preferred. Experience working in a communications or content-driven environment strongly preferred Demonstrated knowledge of web technologies and experience maintaining web content management systems Understanding of digital accessibility best practices (specifically WCAG 2.1) Experience with email marketing and reporting tools, including Acoustic, Salesforce, Mail Chimp, Constant Contact, or similar Experience analyzing data and statistics and with A/B testing preferred Knowledge of social media channels and other digital tools Ability to manage and prioritize multiple projects, work independently and in collaboration with team members, and oversee work of others Keen attention to detail is critical Strong sense of modern web user experience and how best to present news stories and email newsletters Strong analytical and technical skills, project management skills, and customer service and communication skills Team player and relationship builder with a positive, can-do attitude Strong organizational skills with the ability to act independently and responsibly Ability to manage time effectively and balance multiple, competing priorities and consistently meet deadlines in a fast-paced, complex business environmentCreative and critical thinker, proactive problem-solver, action-oriented, versatile, resourceful, and honest Knowledge of editorial/journalistic principles and AP style helpful Computer software and hardware knowledge and proficiency, including: XHTML, CSS, web standards including accessibility and usability, content management systems (particularly Drupal), Photoshop, Illustrator, MS Office
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The Edmond J. Safra Center for Ethics at Harvard University seeks to strengthen teaching and research about pressing ethical issues; to foster sound norms of ethical reasoning and civic discussion; and to share the work of our community in the public interest.
Widespread ethical lapses of leaders in government, business and other professions prompt demands for more and better moral education. More fundamentally, the increasing complexity of public life - the scale and range of problems and the variety of knowledge required to deal with them - make ethical issues more difficult, even for men and women of good moral character. Not only are the ethical issues we face more complex, but the people we face them with are more diverse, increasing the frequency and intensity of our ethical disagreements.
Given these changes in the United States and in societies around the globe, the Center seeks to help meet the growing need for teachers, scholars, and leaders who address questions of moral choice across many of the professions and in public life more generally, and promotes a perspective on ethics informed by both theory and practice. We explore the connection between the problems t...hat professionals confront and the social and political structures in which they act. More generally, we address the ethical issues that all citizens face as they make the choices that profoundly affect the present and future of their societies in our increasingly interdependent world.