Duke Homecare & Hospice offers hospice, home health and infusion services. Hospice care is offered to terminally ill patients in their home, skilled-nursing facilities, assisted-living facilities, and at our two inpatient facilities located in Hillsborough and Durham, North Carolina.
Location: Remote (occasional onsite work)
Schedule: Monday - Friday, 8a-5p
General Description of the Job Class Plan, coordinate and participate in the establishment and operation of specialized programs or projects. Develop, coordinate and advise on policies related to specified activities.
Duties and Responsibilities of this Level
Plan, coordinate and participate in the implementation of activities including, but not limited to, seminars, conferences, workshops, short courses, public events and other related programs.
i.e. the Duke Health Caregivers Conference
Recommend and implement program designs
Coordinate speakers for content expertise
Manage all conference related documents and database
Assist with logistics and project management
Plan, coordinate and implement monthly educational workshops with vendors
Facilitate and participate in various planning groups both internal and external
Work collaboratively with DHCH Business Development Team on educational offerings to partnering agencies
Review and recommend updates to caregiver support webpages
Oversee/write caregiver support e-newsletter
Provide information and direct referral, if appropriate, to caregivers in a timely fashion, in person, via e-mail, or by phone. Referrals typical involve working with family caregivers that are seeking care for a loved one such as in home care, home health, adult day services, rehab services, assisted living, memory care, hospice, etc.
Enter caregiver information into database
Follow up with caregivers with additional information 3, 5, 7, 14, 30, 60, 90 days after initial call to identify and facilitate additional resource linkage
Maintain monthly reports, intake & information calls, organizations that received referrals
Provide regular statistics as requested and appropriate to the Director of Community Development & Caregiver Support.
Provide accurate information to patients regarding various services, providers, and locations available within the Duke University Health System and the surrounding community.
Actively identify, listen, and understand the needs of each patient. Ask thoughtful questions to determine the appropriate resources or actions to be taken.
Professionally communicate both verbally and in writing with patients, providers, internal specialty departments, and clinics in the surrounding community.
Oversee complex process often requiring multiple calls to the patient, referring physician, previous facilities/providers to request records and record review with the clinical team.
Research and solicit/vet new vendors
Maintain the vetted vendor database
Provide outreach and care management support to patients; educate clients of available community resources. Assist clients with coordination of care between healthcare providers and other complex care team(s).
Serves as liaison to health/social services providers to build and maintain effective relationships with physicians, site leadership, hospital staff and other community stakeholders to ensure timely and appropriate patient follow-up.
Performs a range of non-clinical care management functions (outreach, health education, social support, resource linkages, interpretation/ translation, transportation coordination, and advocacy) for an active patient caseload to build individual and community capacity by increasing health knowledge and self-sufficiency and accurately documents activities with follow-up and plans of action.
Act as a client advocate and support the development of problem-solving skills; provide instructions in basic health care procedures.
Maintain liaison with other programs, offices and departments at Duke to coordinate program business and to accomplish program objectives. Interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized. Promote program on key coalitions and task forces to foster collaboration, educate constituencies, leverage resources, and reduce duplication of services.
Gain, maintain, and continually expand knowledge of appropriate resources in counties served
Monitor and evaluate program effectiveness, investigate trends, and recommend and implement modifications to improve program effectiveness. Prepare reports and conduct preliminary analyses setting forth progress and adverse trends.
Develop and coordinate new ideas and concepts for program themes. Coordinate all program logistics, materials and resources.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program with one year of experience in program administration or event production.
Two years of postsecondary education with three years of experience in program administration or event production.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Bachelor's degree in human services, social work, psychology, health care administration, therapeutic recreation, sociology preferred
Experience Preference: 2+ years working in human services related field with experience providing care coordination for patients/caregivers
Degrees, Licensure, and/or Certification N/A
Knowledge, Skills, and Abilities Excellent communication skills; strong interpersonal skills
Excellent organizational skills
Experience with Microsoft Excel and Word, and database software
Ability to take initiative, but stay within bounds of position
Experience with senior care preferred
Ability to remain calm in tense situations
Experience with an EMR is a plus
Distinguishing Characteristics of this Level N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.