Education Support Services (ESS), formerly Instructional Media Services, in the Faculty of Arts and Sciences provides world-class audiovisual and instructional support, training, and consulting services to faculty, staff, students. The team supports the school's mission by delivering premium technology offerings that enhance and creatively advance the teaching & learning environment.
ESS is comprised of six service groups: Assistive Technology, Piano Technical Services, the Language Center, Teaching. & Learning Support, Design & Engineering, and Event & Media Production. This role will be a part of the Teaching & Learning Support team.
The Senior Multimedia Technician/Digital Video Specialist would work to support faculty, students, and staff in the preparation and use of classroom multimedia and digital video capture; regularly advance knowledge of emerging audio, video, and multimedia technologies; and coordinate multimedia technology for class demonstrations with the laboratory preparation staff.
Manage all course recordings created by ESS technicians;
Manage, supervise and log the hand-off of media from capture to transcode, and upload to Panopto for use in the learning management system
Manage workflow for course video recording, including coordination of daily and weekend recording.
Update ServiceNow to reflect changes in recording requests, and track jobs and events;
Monitor and address quality issues for submitted media. Maintain standards for video post-production and troubleshoot posting to FAS platforms and additional course websites;
Perform color correction, audio correction, and assembly edits for course recordings using Final Cut Pro, Compressor, and other industry-standard tools;
Collaborate with Digital Video Services, ESS Event & Media Production, the Academic Technology Group, and other stakeholders to ensure cross-group communication and integration of services; attend planning meetings with related departments (e.g., streaming video meeting with HUIT and other streaming video providers).
Support technically complex events in classrooms and other locations;
Set up and operate multimedia equipment including, but not limited to, data/video and other formats of projection, video cameras, audio recorders, sound reinforcement systems, videoconferencing systems, and classroom computers;
Train and assist faculty, staff, and others in setting up and operating classroom multimedia equipment;
Collaborate with other team members to support and troubleshoot live streaming, lecture capture, and online events.
Coordinate and consult with clients in the planning of services for courses and special events;
Use ServiceNow to create job entries and manage workflow; participate in training and distributing work to less-than-half-time (LHT), temp, and student employees.
Overtime work may be required at times. This position will evolve over the next several years as technology advances and some duties may change.
FAS is committed to cultivating not only the diversity of our faculty, staff, and students but also in developing an inclusive culture that is vibrant, engaging, and encouraging of innovation as well as intellectual debate. We believe creating and maintaining an inclusive workplace allows employees from all backgrounds and walks of life to achieve their fullest potential. We also believe an inclusive culture is one that accepts, values and views as strength the difference we all bring to the workplace. We encourage our community members to participate in our FAS Diversity Dialogues.
All formal written offers will be made by FAS Human Resources.
Salary Grade: 055
Union: 55 - Hvd Union Cler & Tech Workers
A minimum of two years of college or technical school; at least two years of experience in digital media and classroom technology.
Minimum of three years of experience editing digital video, with knowledge of Final Cut Pro and digital video and audio formats.
At least three years of experience in supporting audiovisual systems, preferably in an academic environment.
Ability to manage multiple tasks simultaneously and meet deadlines, and should have an employment record of reliability and strong attendance.
Demonstrated self-starter and able to perform duties with minimal supervision and have a highly positive customer service attitude.
Proficiency with Panopto and Canvas.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 54691BR
About Harvard University Faculty of Arts and Sciences
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.