Serve as the key resource and primary contact while overseeing technical multimedia support for FAS courses and events, address technology malfunctions through troubleshooting, repairs, and equipment replacement, and coordinate with HUIT regarding networking issues to ensure reliable services.
Support faculty, students, and staff in the use and care of classroom multimedia and digital video capture equipment
Regularly advance knowledge of emerging audio, video, and multimedia technologies
Help coordinate multimedia technology for course and event support.
Update and create detailed departmental activity reports, perform data entry in ServiceNow including job entries and billing, and correct data discrepancies, technical issues, and project concerns.
Collaborate with ESS staff and leadership; actively participate in ongoing multimedia projects, and work to develop and maintain policies and communications with the team, vendors, affiliated Harvard departments, and clients.
Provide coverage for colleagues during absences.
In a highly skilled manner, both independently and as a member of a team, support on-campus events requiring multimedia services
Make recommendations for the acquisition of new technologies, services, collaborations, and classroom installations.
Help develop and maintain a detailed training program for ESS temporary and less-than-half-time crew. Perform quality assurance for tasks and products and provide metrics as needed.
Work closely with the Design & Engineering team to coordinate upgrades and repairs in media-rich classrooms.
FAS is committed to cultivating not only the diversity of our faculty, staff, and students but also in developing an inclusive culture that is vibrant, engaging, and encouraging of innovation as well as intellectual debate. We believe creating and maintaining an inclusive workplace allows employees from all backgrounds and walks of life to achieve their fullest potential. We also believe an inclusive culture is one that accepts, values and views as strength the difference we all bring to the workplace. We encourage our community members to participate in our FAS Diversity Dialogues.
All formal offers will be made by FAS Human Resources.
Salary Grade: 055
Union: 55 - Hvd Union Cler & Tech Workers
A minimum of two years of college or technical school and at least three years of experience with multimedia support.
College background in multimedia or a technology-related field preferred.
Ability to manage multiple tasks simultaneously and meet deadlines.
An employment record of reliability and strong attendance.
Ability to work with a range of clients and develop team solutions to service problems in a client-friendly and professional manner.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 54676BR
About Harvard University Faculty of Arts and Sciences
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.