This is a professional and strategic job that is responsible for performing analysis, design, testing, and responsible for the maintenance, integration, and advanced support of Oracle HR modules and Kronos. This position performs duties providing routine to advanced functional expertise and complex analysis to users. The incumbent in this job will manage technology projects in accordance with established project management methodology. The position partners with business liaisons and technical teams to understand and define goals and requirements. This position works independently and with limited supervision. Position works across systems and applications to ensure optimal business processes, makes recommendations and develops proposed solutions; ensures data integrity and provides end-to-end process documentation and training. This position will resolve difficult and complex issues during their normal course of work. Organization is currently working on an implementation of Oracle Cloud with a go live date in March 2022.
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Partners with business liaisons and technical teams to determine the objectives and/or requirements of an assignment, or a project, define goals (technical and or functional) an exercise judgement in selecting methods, techniques, and evaluation criteria to achieve measurable business outcomes. Translates complex HR business issues into requirements and technical solution designs.
Functions independently and as a team player with all ESQA analysts in order to work collaboratively in order to support our customers. Collaborates effectively with both business and IT partners to meet commitments. Work through issues and challenges to complete tasks on time and on budget.
Work with various stakeholders to understand their requests, develop creative solution designs, technical/functional process improvements, and drive the development, testing and implementation for Oracle EBS HR modules and/or Kronos. Provide recommendations on HR business process changes based on Oracle and/or Kronos functionality.
Works with users to develop acceptance test scenarios, identify test data, and execute the scenarios. Troubleshoot and resolve issues, and document test results. Primary point of contact for troubleshooting technical/functional issues with HR workflows using Oracle EBS Workflow Administration.
Performs as subject matter expert and primary point of contact for assigned systems. Provides advanced functional expertise in Kronos and Oracle EBS and complex analysis for a broad range of application issues. Responds by identifying issues, analyzing, researching and troubleshooting to identify cause. Develops/tests solutions in accordance with the change and project management process. Performs debugging and troubleshoots complex issues.
Interprets governing laws, rules, statutes, and pay compliance including union agreements, federal guidance for FMLA, FLSA, disasters, etc. to ensure time is captured appropriately, and the appropriate Oracle HR and/or Kronos configuration (e.g., payroll codes, work structure) is created, tested, and implemented to ensure proper employee pay and reporting across multiple employee agencies and classifications.
Creates, validates, performs, edits and executes complex ad-hoc reports for Oracle EBS HR and Kronos across all modules; analyzes trends and manipulates data using available software including Oracle Business Intelligence, SQL Developer, Kronos Workforce Analytics, and Microsoft Excel.
Performs training for Oracle EBS HR and Kronos which includes classroom and online training, and ad-hoc or refresher training via the phone, email or using Cross-Tec. Prepares and maintains technical documentation to guide system users and to assist with ongoing operation, maintenance, and development of the system.
Other duties as assigned including but limited to Emergency Management Responsibilities: In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Performs other related duties as required.
Critical Thinking: Knowledge of problem solving techniques. Knowledge of interrelationship and interfaces of computer software. Working knowledge of County standard computer equipment and software. Ability to prepare short and long range plans using procedures such as time/flow process charts, critical path analysis and Sigma Six basic principles.
Decision Making: Ability to collect, organize and evaluate data in order to develop logical solutions. Ability to communicate effectively, both orally and in writing. Ability to develop, review, and edit technical application documentation. Ability to work effectively with others.
Communication: Internal communication: Requires regular contact with personnel from multiple agencies and departments. Requires the handling of delicate relationships and complex situations. External communication: Requires the handling of extremely sensitive relationships in complex situations.
Strategic Planning: Involved with strategic planning for the establishment of a continuous, iteratively improving process of planning, building and running solutions that are aligned to business requirements.
Managerial/Operational Skills: Skill in reacting positively to ad-hoc or emergent tasks. Skill to perform under pressure and time constraints. Skill in the management of multiple tasks/projects at one time. Skill to persevere to find solutions to problems or workarounds. Skill to work independently and within a team. Skill to communicate effectively. Skill for personal development and self-study.
Leadership: Ability to facilitate meetings and training in support of customers. Ability to provide support to multiple complex agencies. Lead small to medium projects.
Analytical Ability: Ability to review, analyze and provide recommendations to complex issues.
Managing Complexity: Ability to organize, prioritize, examine, and analyze complex issues by methodically breaking down the issue and reviewing it from multiple levels in order to develop a break/fix and/or workaround solution.
Ability to build and gather technical, functional, and business requirements; ability to translate business requirements into technical requirements;
Working knowledge of Oracle EBS tables, Oracle ERP applications architecture, Oracle database tools, Web ADI, DataLoader, and Oracle Workflow & Approvals Management Engine, and some basic SQL knowledge; ability to use Oracle's Workflows to assist in the evaluation of accuracy and completeness.
Ability to work independently on projects and lead project teams; able to multitask and work across many cross functional teams; ability to analyze, interpret and accurately summarize complex business processes and detailed information;
Strong verbal and writing communication skills, interpersonal skills, strong adaptability skill and strong analytical skills; ability to independently develop Functional Design documents;
Advanced ability to organize, prioritize, and manage multiple complex projects, tasks, and time to meet delivery dates; ability to provide recommendations on configuration and setup parameters based on Oracle and/or Kronos functionality;
Ability to articulate technical solutions to various technical and non-technical stakeholders; ability to interact with teams including senior management;
Strong reporting skills using Oracle Business Intelligence, SQL Developer, Kronos Workforce Analytics as well as ability to utilize Microsoft Excel and Microsoft Power Point;
Ability to use initiative and exercise sound judgment in making conclusive recommendations based on business needs; proficient at developing and executing business process specific test scenarios;
Demonstrated ability to work in a fast-paced team environment that coordinates with internal customers to help support and enhance business systems and processes; ability to work collaboratively with business users;
The work is performed in normal office environment, including teleworking, and involves mostly sitting at a desk, and occasionally standing during presentations or events. Occasionally requires travel, including overnight stays.
Occasionally intermittently sitting, standing, bending or stooping. Occasionally requires light lifting or carrying 25 lbs or less. Normal office situation for seeing and hearing. Occasionally drives a vehicle.
Sedentary Work - Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Telecommuting is allowed.
Internal Number: ID: 210000OV
About Hillsborough County BOCC
Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.