Job ID: 2021-13064 Type: Full-Time # of Openings: 1 Category: Campus and Auxiliary Services
Chartered in 1746, Princeton University currently has enrolled approximately 7,900 students (5,300 undergraduates and 2,600 graduate students) and employs approximately 6,100 benefits-eligible employees. The University Services division is made up of eight units: Campus Dining; Campus Support Services; Conference and Event Services; Housing and Real Estate Services; Print and Mail Services; the Service Point, Transportation and Parking Services; and University Services Administration.
Transportation and Parking Services (TPS) administers the University’s parking and campus transportation programs. TPS is responsible for all transportation demand management and mobility programs—including the University’s Revise Your Ride commuter incentive programs and bikeshare and carshare services—as well as assigning and permitting University parking, providing event support, parking enforcement, and operating the campus shuttle system, TigerTransit.
SUMMARY OF POSITION:
Under the supervision of the Parking Operations Manager, the Parking Enforcement and Events Lead assists in planning and managing parking event support and the day-to-day patrols and parking enforcement. The Parking Enforcement and Events Lead works closely with the Parking Operations Manager, Director, colleagues at The Service Point, and Department of Public Safety to plan and execute parking enforcement and event support. The Service Point is University Services’ centralized customer service center, which manages the parking permit process and facilitates customer and departmental request for assistance with parking matters, to which the Parking Enforcement and Events Lead and Parking Enforcement Officer (PEO) team often respond. This position is also an active member of the PEO team, interacting daily with University employees, students, and visitors to provide help with wayfinding or parking information. As a result of the multi-faceted, public-facing nature of this work, a strong aptitude for customer service and interpersonal skills are foundational to the position.
This position may be in contact with various individuals at all levels of the University and must maintain a high degree of professionalism at all times as a representative of Transportation and Parking Services. The Parking Enforcement and Events Lead plays a vital role in the implementation of the University’s parking and transportation program by working with the Assistant Director for Parking Operations, the Associate Director for Campus Mobility, and other offices supporting parking, bike facility maintenance, and bike reclamation; and accurately enforces the University’s parking rules and regulations.
The Parking Enforcement and Events Lead must be able to balance administrative duties associated with reviewing enforcement activities using data produced from the University’s parking software and License Plate Recognition (LPR) technology. The Parking Enforcement and Events Lead maintains logs of parking and enforcement activity on campus and prepares reports as requested by the Assistant Director for Parking Operations. The Parking Enforcement and Events Lead will also assist the Assistant Director for Parking Operations with PEO shift scheduling for daily enforcement and support for event parking, as well as planning enforcement patrols which must adapt with each seasonal set of activities of the University calendar. The Parking Enforcement and Events Lead will often represent the Assistant Director for Parking Operations and TPS in planning meetings or in the field directing parking operations during events. This position must be flexible and adaptive to the changing needs of the University community and maintain continuous communication with members of the TPS team and key partner organizations like Public Safety and The Service Point.
This position will serve as a PEO Lead and assume all duties assigned to the PEOs. PEOs provide assistance to the University community and visitors regarding parking rules, regulations, and general information, and the Parking Enforcement and Events Lead is truly the eyes and ears on campus for TPS. Communication is extremely important, as this position will interact constantly with the Assistant Director for Parking Operations and other TPS leadership to often make adjustments to parking on the fly.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Enforcement Supervision and Daily Enforcement
Assists the Assistant Director for Parking Operations in the management of the daily parking enforcement operation; evaluates parking enforcement operations using reporting applications from NuPark parking management software and prepares routine updates for the Assistant Director for Parking Operations and Director; responsible for the enforcement of parking rules and regulations; oversees booting vehicles and coordinating with appropriate personnel for vehicle tows; maintains constant communication with Assistant Director for Parking Operations to recommend and manage changes in the fiel; exercises good judgement and discretion when dealing with a diverse group of students, faculty, staff, and affiliates with emphasis on customer service at all times; develops a strong understanding of the campus environment and common questions from visitors to assist wayfinding on campus.
University Event Parking
Actively tracks University events to provide support for visitor and event parking; assigns specific staffing plans to support events, almost always onsite to support events in person and manage staff and contractor; collaborates with University departments, including Athletics, Advancement, and Public Safety during University sponsored events; represents the Assistant Director for Parking Operations as a primary contact on the ground with outside parking vendors while supporting events.
Monitors parking enforcement team data uploads to ensure smooth and accurate transfer of information into the NuPark parking management application; responsible for training staff on the proper use of License Plate Recognition (LPR) equipment and all handheld devices in addition to equipment for radio communications, University vehicles, and University equipment /property used during the work day.
Responsible for preparing reports and maintaining logs on parking enforcement operation as appropriate and other duties as assigned.
AUTHORITY AND RESPONSIBILITY:
The Parking Enforcement and Events Lead has some degree of decision-making authority regarding the management of the daily parking enforcement operation and event parking support. The PEO Lead must rely heavily on collaboration and consultation with colleagues within other University departments, the staff, University Facilities, and Public Safety. This position reports to the Assistant Director for Parking Operations, and may represent the Assistant Director at meetings or in the field managing operations.
The TPS Parking Enforcement and Events Lead will have continuous contact and collaboration with:
All TPS staff
Facilities Operations, Grounds, and Civil Engineer
All University Services business units, including Conference Events Services, The Service Point
High school diploma or GED.
5+ years of experience in a security position that deals with members of the public.
Possession of a valid driver’s license and the ability to operate a University vehicle.
Demonstrated proficiency using a PC with Windows based Operating System and Microsoft Office suite, including Word, Excel, and PowerPoint.
Demonstrated success leading parking enforcement and event operations in the field to deliver positive visitor or attendee experience.
Proven ability to approach potential conflicts with empathy and de-escalate tense situations
Familiarity with software applications for managing parking, events, or other comparable processes.
Strong and demonstrated experience with customer service and improving planning or operational procedures to improve customer experience.
Demonstrated ability to identify and solve complex parking or event logistics problems.
Demonstrated effective communication skills and techniques for effective verbal and written communications with the campus and external community.
Ability to work primarily outdoors in an environment which involves exposure to various weather elements (heat, rain, snow, etc.), requires navigating the campus and standing during event posts, possibly several hours at a time.
Flexible with work hours, as shifts change to accommodate event coverage. Nights, weekends and holidays will sometimes be required.
Ability to (or learn to) operate bolt cutters and rotary cutters, weighing 12 – 15 pounds; and lift bicycles, minimum 35 pounds; into and out of vehicles and into and out of storage units.
Demonstrated success managing parking operations in a campus environment.
Experience with parking software and License Plate Recognition hardware or related technology.
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW
Princeton University is a vibrant community of scholarship and learning that stands in the nation's service and in the service of all nations. Chartered in 1746, Princeton is the fourth-oldest college in the United States. Princeton is an independent, coeducational, nondenominational institution that provides undergraduate and graduate instruction in the humanities, social sciences, natural sciences and engineering.As a world-renowned research university, Princeton seeks to achieve the highest levels of distinction in the discovery and transmission of knowledge and understanding. At the same time, Princeton is distinctive among research universities in its commitment to undergraduate teaching.Today, more than 1,100 faculty members instruct approximately 5,200 undergraduate students and 2,600 graduate students. The University's generous financial aid program ensures that talented students from all economic backgrounds can afford a Princeton education.