Location: Worcester, MA Category: Education Posted On: Sun Jul 11 2021 Job Description:
GENERAL STATEMENT OF RESPONSIBILITIES: Assist the Vice President of Enrollment Management and Student Engagement and the Associate Vice President of Student Success/Title III Coordinator with the day-to-day operations and special projects of the division. Organize meetings, which include working with college staff, division managers and directors, higher management levels of the college, as well as outside clients on a local and statewide level. Prepare agendas and record minutes; oversee the outlook calendars for the Vice President and the Associate Vice President of Student Success/Title III Coordinator, as well as travel arrangements and reimbursements. On a daily basis, triage problems and questions for QCC students, faculty and staff all while providing exemplary customer service.
SUPERVISION RECEIVED: Reports to the Vice-President of Enrollment Management and Student Engagement.
SUPERVISION EXERCISED: On occasion, supervises 03 employees, temporary employees and/or work-study students as assigned.
DUTIES AND RESPONSIBILITIES: 1. Serve as the first point of contact for the office; greet and assist students and visitors with general information and assist staff with questions. Answer and triage office telephone calls answer phones and provide excellent customer service. 2. Receive and distribute incoming mail. Proofread college documents/booklets/flyers. Update and maintain current file system. Make copies of forms and documents, send and retrieve faxes and process printing orders. 3. Type memos, prepare letters and correspondence. 4. Schedule appointments and coordinate larger functions, including hospitality; reserve rooms and technology. Maintain staff calendars. 5. Submit and track purchase orders, travel requests, hospitality requests, supplies, and other paperwork associated with the divisional budget and Title III Grant funds. 6. Manage office supplies, handle travel arrangements, review time cards 7. Work closely to support and coordinate responsibilities with the Vice President and the Associate Vice President/Title III Coordinator with new projects, coordinating meetings, taking meeting minutes, and community outreach. 8. Review and edit call out procedures and communications to students with the Associate Vice-President for Student Success/Title III Coordinator and the Director of Institutional Communications throughout the fiscal year. 9. Title III Budget: Monitor, review, and update budget including inputting all invoices, purchase orders, travel expense reports. Reconcile records with Jenzabar. Assist other directors with travel arrangements for various conferences throughout the year. 10. Serve as backup for the approval of timesheets for 03, work study and temporary employees. 11. Actively supports the teaching and learning process; practicing honesty and integrity in and out of the classroom. Strives to create and support a student-centered environment while fostering academic innovation and excellence. 12. Works actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. Respect the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration. 13. Embraces the ideals of diversity and inclusiveness and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation. 14. Provides flexible, responsive and high quality service to all, be they students, community, or staff, and continuously assess processes and procedures and revise accordingly. 15. Performs other duties as assigned.
MINIMUM QUALIFICATIONS: 1. Applicants must have a least (A) four years of full-time, or equivalent part-time experience in office work, or (B) any equivalent combination of the required experience. . 2. Knowledge of clerical office practices and procedures including office record keeping office correspondence control, types and uses of office equipment and supplies, business letter and report preparation, etc. 3. Knowledge of the standard office practices relative to handling incoming mail. 4. Knowledge of the types and applications of standard office filing systems. 5. Skill in transcribing dictated material with speed and accuracy. 6. Ability to understand, explain and apply the laws, rules, regulations, policies and procedures governing assigned unit activities. 7. Ability to exercise discretion in handling confidential information. 8. Ability to follow oral and written instructions. 9. Ability to use proper English grammar, punctuation and spelling. 10. Ability to gather information by examining records and documents. 11. Ability to gather information through questioning individuals. 12. Ability to communicate effectively in oral expression. 13. Ability to file material in accordance with standard filing procedures. 14. Ability to maintain accurate records.
PREFERRED QUALIFICATIONS: 1. An Associate degree or higher with 5+ years of progressive experience in similar role. 2. Demonstrated customer service and public relations skills in a variety of organizations. 3. Demonstrated ability to use Microsoft Access, including creating and modifying queries 4. Knowledge of and experience with Microsoft Word, Excel, and Powerpoint. 5. Proven experience in managing confidential information appropriately. 6. Strong interpersonal skills, excellent oral and written communication skills.
Diversity, inclusion and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.
SALARY/HOURS: 37.5 hours/week; Monday through Friday 8:00am - 4:00pm. Full-time benefited position. Starting weekly rate is $853.65 per week.
QCC was established in 1963 to provide access to higher education to residents of Central Massachusetts. Since the early 60s, enrollment has grown from 300 to over 13,000 full and part-time day and evening students served. Over 120 associate degree and certificate career options in Business, Healthcare, Technology, Liberal Arts, and Human Services. The College also offers a wide variety of non-credit courses, workshops, and seminars through its Center for Workforce Development and Continuing Education. In addition, over 300 noncredit and nearly 35 credit courses are offered online.In addition to its main campus on West Boylston Street in Worcester, the College has program locations in downtown Worcester at its Healthcare and Workforce Development Center, at the Senior Center in Worcester (Hospitality & Recreation Management), Burncoat High School in Worcester (Automotive Technology), and in Marlborough at Assabet Valley, and Southbridge.QCC is especially interested in candidates who, through their research, teaching, and/or services, will contribute to the diversity and excellence of the college academic community.