IS Research Coordinator – Translational Research - AdventHealth Orlando
Location Address: 800 N. Magnolia Ave., Orlando, FL 32801
Top Reasons to work at AdventHealth Orlando
Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
Full Time, Days
You Will Be Responsible For:
The Research IS Coordinator interacts and communicates appropriately with AHRI leadership and team members to provide technological support as well as accurate and timely information. Provides accurate and timely support service of specified network and hardware systems with AdventHealth Research Institute (AHRI) and is compliant with the defined Adventist Information Technology (AIT) standards. The Research IS Coordinator coordinates the implementation of the “off the shelf” software applications and related hardware and manages the on-going maintenance of such systems. Troubleshoots network and software problems in a timely manner and escalates encountered situations to responsible area with detailed and accurate information, contributing to the efficient function of the department. Under the supervision of the Manager Research Administration the Research IS Coordinator manages system access and general technology purchases, staying within budget guidelines as directed. Adheres to all AdventHealth corporate compliance plans, rules and guidelines as listed with partners and sponsors, in regards to software and applications. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are.
What You Will Need:
EDUCATION AND EXPERIENCE REQUIRED:
High School Graduate or Equivalent
Four years of experience in office/secretarial/IT support work
EDUCATION AND EXPERIENCE PREFERRED:
Associate’s degree in IT related field with two years of experience in office/secretarial/IT support work
Bachelor’s degree in IT related field and work experience relevant to duties
Experience working with Florida Hospital IT systems
Builds and Shares Knowledge: Develops and shares subject matter expertise/reusable assets that can be readily applied to new tasks
Problem Solving: Identifies and solves problems using data collection methods, analysis, experience, and judgment
Service Orientation: Listens to and understands the customer, anticipates customer needs, and gives high priority to customer satisfaction
Teams with Others: Creates an environment that values individual perspectives while driving towards common goals; assists teammates
KNOWLEDGE AND EXPERIENCE REQUIRED:
Strong ability to analyze complex computer related problems within the department and perform effectively while working within tight time constraints.
Advanced knowledge of office equipment and telecommunications technology
Knowledge and use of FH mainframe and other FH/AHS resources.
Strong organizational skills and a positive resourceful attitude toward achieving the overall goals for TRI-MD and Florida Hospital goals
Ability to effectively convey issues and computer related problems to resolve issues.
Ability to comprehend technical manuals and instructions.
Ability to work on multiple tasks as required.
Research Institute departments in a timely manner, to ensure optimum work flow. Works closely with appropriate counterparts and end users to ensure such outcome.
Facilitates the successful and efficient integration of new Research Institute employees by ensuring that they have the necessary computer and technological equipment and applications/platforms needed to complete their daily work responsibilities duties.
Responsible for requesting, supporting, modifying and terminating all levels of computer access for Research Institute personnel by coordinating the onboarding and termination processes with the research hiring manager.
Coordinates the implementation, and manages the on-going maintenance of commercially available software applications and related hardware. Collabroates with AIT and third party software vendors to efficiently manage deployment and maintain applications.
Solves software and hardware problems via the phone or in person in an efficient and professional manner. Effectively prepares and present educational documentation of assigned network, hardware or software systems to enhance the knowledge of team members
Maintains an orderly internal inventory list of supported software and coordinates license expansion and renewals with AIT. Ensures that all licensing is renewed timely for both AdventHealth and non-AdventHealth supported systems.
Maintains an orderly internal inventory of computer and technological equipment, as purchased by each specific Research Department. Responsible for ensuring equipment is maintained on the AdventHealth network and when applicable, work with AIT to clean/clear devices for use by other team members.
Manages an AHRI internal loaner computer and technological equipment program to ensure that team members have the necessary equipment needed to fulfill their daily responsibilities, updating tracking system daily.
Facilitates internal communications by updating research specific email distribution and communication lists and ensuring access to appropriate research department Outlook calendars.
Manages and maintains excellent customer relationships with moderate input from AHRI leadership. Enhances relationships with various AdventHealth departments as well as AHRI partners, sponsors and vendors, ensuring a professional and amicable relationship by appropriately communicating AHRI needs.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.