At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Application Review Date
The First Review Date for this job is: July 15, 2021
The Office of the Chancellor supports the Chancellor's leadership as Chief Executive Officer of the University of California, Berkeley campus. Under the direction of the Associate Chief of Staff with a dotted reporting line to the Director of Internal Communications (Office of Communications and Public Affairs), the Constituent Communications Specialist will provide high-level communications support and manage time-sensitive projects. The incumbent will assess and respond to Chancellor's incoming/outgoing communications and work closely with the Associate Chancellor and Chief of Staff, Associate Chief of Staff, Director of Internal Communications, and Assistant Vice Chancellor of Executive Communications. The incumbent will manage the Chancellor's departmental email account and direct correspondence to relevant contacts/departments to ensure effective resolution. This will require drafting responses for sensitive and/or complex issues and tracking, archiving, and following up on all relevant emails.
The Constituent Communications Specialist will also manage the Chancellor's internal communications and correspondence systems (i.e, Cal Messages, Berkeley's imaging system to archive content, and the Chancellor's Communications and Resource Center (CCRC)), as well as manage and update the written, visual, digital, and electronic communications for the Office of the Chancellor website. The incumbent will also partner with other campus units, including University Development and Alumni Relations (UDAR) on all key donor correspondence related to the Chancellor's Office. The incumbent will also create, develop, and implement long and short-term strategic communications plans and/or projects.
Manages the Chancellor's departmental email account.
Responds to all messages and/or redirects emails ensuring that issues are moved forward to appropriate administrators/offices within the University.
Drafts responses for sensitive and/or complex issues.
Monitors responses and sends follow-ups for updates then archives when situations/issues are resolved.
Tracks, archives, and follows up on all relevant emails.
Advises and consults with campus staff and departments regarding all aspects of communications including developing strong communications strategies that effectively deliver the desired message, policy interpretation, and problem resolution.
Communications Coordination and Management
Manages comprehensive communications programs, including written, visual, digital, and electronic communications for the Chancellor's website.
Works with management and staff to create, develop, and implement long and short-term strategic communications plans and/or projects.
Works in partnership with other campus units, including University Development and Alumni Relations (UDAR), to obtain the Chancellor's signature on a variety of documents and helps to track all of the incoming and outgoing official mail and correspondence for the office.
Reviews and proofreads all communication.
Researches past documentation using the shared drive and/or the Chancellor's Communications and Resource Center (CCRC) when requested internally.
Manages records by utilizing both traditional record-keeping formats and emerging communications technology, performs a variety of professional duties in the areas of information resource management, records systems analysis, archival appraisal strategies, and support of campus-wide information users.
Provides administrative support for the Chancellor's internal communications and correspondence systems (e.g., including assisting with reviewing and proofreading all messages that are sent using the University's official web-based broadcast messaging system, Cal messages, and Berkeley's imaging system to archive content).
Executive & Administrative Support
Serves as backup for the other Executive Assistant staff to perform administrative and reception support and take on day-to-day responsibilities in their absence.
Serves as the backup to serve as the first point of contact for visitors and guests to the Chancellor's and Executive Vice Chancellor and Provost's suite and directs them to appropriate offices.
Serves as the backup to answer the Chancellor's Office phone and voicemails; responds to general email, correspondence, and phone inquiries and forwards to appropriate staff members for resolution.
Serves as a backup to coordinate and provide setup support of technology for hybrid and remote meetings.
Provides administrative support with special projects as needed and other duties as assigned.
Solid written, verbal, interpersonal communications, active listening and political acumen skills.
Political acumen and diplomacy with stakeholders, from campus leadership, donors, students, and their families, and external constituents.
Ability to multitask and prioritize under changing demands.
Familiarity with University organizational structure.
Knowledge of common University-specific computer application programs.
Interpersonal communication skills to include verbal and written, active listening, critical thinking.
Positive attitude and demonstrated ability to work successfully with diverse populations.
Ability to anticipate problems and use good judgment in developing solutions.
Excellent organization and project management skills with attention to detail.
Ability to take initiative and work well both independently and as part of a team.
Ability to cultivate strong relationships, collaborate effectively with others, and establish and maintain effective working relationships at all levels.
Bachelor's degree in related area and / or equivalent experience / training.
Solid skills to create, develop, and implement comprehensive long and short-term strategic communications strategies.
Knowledge and skills to advise and consult with management to ensure delivery of the desired message to the target and/or broad general audiences.
Knowledge of location protocols and channels for communication internally and externally.
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.