The Washington Utilities and Transportation Commission (UTC) is seeking an experienced individual to support the commission in normalizing concepts of racial and social equity, organizing staff to work together for transformational change, and developing new practices and programs to drive greater equity and accessibility. In addition, this role will ensure equitable service delivery and distribution of resources that account for the different challenges and needs of the people we serve.
What will you be doing? – Duties include:
Advising commission leaders and staff on best practices for ensuring that our services are accessible to all Washingtonians and reflect our agency’s commitment to equity and inclusion.
Planning, coordinating and providing direction and recommendations to management and staff on community engagement and access to commission actions and public hearings.
Providing advice and consultation to agency leaders recommending avenues to increase awareness, support, and culture change in implementing DEI principles and practices in our service delivery and programs.
Collaborating with the commission’s DEI Committee on equity initiatives and activities.
Providing technical assistance to commission leadership and other identified agency work groups regarding cross-cultural communications and collaborations.
The ideal candidate will have the following required qualifications:
Bachelor’s degree in communications, journalism, public relations, political science, public administration or related field; and
Three years of professional experience in communications, marketing, public or media relations.
Additional experience may substitute for the degree on a year for year basis.
Position Specific Competencies:
Engagement – Understanding of best practices in open government and community engagement.
Equity – Using methods of successfully building relationships and trust with people from diverse cultural backgrounds; advancing collaboration and breaking down barriers within an organization and among community members.
Language Access – Understanding of best practices for writing documents intended for language translation; experience developing language access programs and strategies, awareness of Washington’s multi-cultural communities and how to communicate over cultural or language barriers.
Meeting Facilitation – Experience facilitating the flow of large meetings or workshops, know how to make sure it runs smoothly and covers the main agenda items. A good facilitator will make sure everyone is able to access the meeting, listens, stays on topic with the agenda, knows their roles, and feels included in the process.
Creating Publications - Knowledge of techniques of news and feature writing, editing, composition, graphic principles, layout, printing methods and materials and a solid understanding of grammar, punctuation, spelling, and diction to create publications.
Computer/Internet - Ability to write, edit, and develop internet communications using clear writing principles for the web. Strong understanding of how the web works and how to navigate websites. Ability to use software such as Microsoft Word, Excel, and PowerPoint to create documents and presentations.
Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and educate via written, oral, social, and visual media.
Public Relations - Knowledge of strategic communications planning. Ability to organize, conduct, and present at public workshops, meetings, and other outreach activities to increase awareness of consumer rights/responsibilities and commission services.
Creative and Innovative Thinking - Ability to develop fresh ideas that provide solutions to all types of workplace challenges. Contributes original and resourceful ideas in brainstorming sessions. Generates unique but workable and useful solutions to problems.
Although not required, preference may be given to candidates who have the following desired qualifications:
Experience working with diverse communities and understanding the impact of race, bias, discrimination, and differential treatment of communities composed of Black, Indigenous, and people of color; individuals who identify as LGBTQ+; individuals with disabilities; immigrants; limited English speaking persons; veterans and others who have been historically marginalized.
Knowledge of meeting livestreaming software.
Professional experience as a writer, editor, media relations coordinator, or marketing strategist.
Ability to listen to customers, understand their needs and put those needs into action.
Knowledge of various social media platforms, including but not limited to Facebook, Twitter, YouTube, and other emerging platforms; experience with web content management systems such as WordPress, Drupal, SharePoint.
Strong knowledge of web development software, tools, and practices.
General knowledge of graphics and web design technology.
General knowledge of digital accessibility best practices.
Strong ability to manage assigned projects from inception through completion.
Ability to present technical concepts in a way that is easily understood by non-technical people.
Establish and maintain effective working relationships with those contacted in the course of work, including commission and other government officials, community groups, and the public.