Collaborates with the Director of Marketing to create audience development strategies that will cultivate new audiences and deepen the connection of existing audiences on Chicagoâ™s South Side.Â Â
Works cross-functionally with the marketing, development, artistic, and education departments to determine how all audience development events or initiatives might intersect and benefit each group; facilitates clear communication and aligned tactics across departments.Â Â
Researches, recommends, and assists in implementation of new communication and advertising strategies that increase audience reach and engagement on the South Side.Â
Provides regular analysis of marketing sales and goals with respect to South Side audience attendance.Â Â
Makes connections and builds relationships withÂ South Side community organizations, churches, and businessesÂ in support of audience development initiatives.Â
Represents Court at festivals and community events to increase awareness of Court Theatre.Â Â
As House Manager, works alongside, coordinates and communicates with Box Office and Stage Management at all performances, ensuring the proper start time of performance.Â
At all performances, oversees all patron services including but not limited to seating, will-call, post-show discussions, emergencies, and overall comfort of Court Theatre patrons.Â
Communicates clearly with the Director of Audience Services Manager regarding any/all front of house issues.Â
Manages, trains, and supervises volunteer ushers, bartenders, and concessions staff; assists when needed.Â
Reconciles concessions and merchandise sales on a nightly basis.Â
Answers and directs audience inquiries in accordance with customer service best practices, and provides prompt, professional, and friendly responses to customer complaints.Â
Monitors parking garage entrance/exit gates, locks up of theatre, and sets security alarms.Â
Plays a key role in the execution of sales and marketing programs.
Has a moderate/high level of authority in selling products and services. Works with marketing and other units to target growth areas and generate leads.
Performs other related work as needed.
Bachelor's degree Undergraduate degree at a four-year accredited universityÂ
A minimum of two years of relevant professional work experience in nonprofit management, public relations, sales, or similar professional work experience.
Technical Knowledge or Skills:
Excellent customer service, communication skills & phone etiquetteÂ
Attention to details a mustÂ
Accurate in keyboarding skillsÂ
Able to make financial transactions and make changesÂ
Ability to remain pleasant during challenging situationsÂ
Cultural Competence; Celebrate Diversity and InclusionÂ
Willingness and ability to travel to campus and/or non-campus locations for University business.
Willingness and ability to work evenings and weekends.
Willingness and ability to travel for events and qualification visits based on programmatic and regional needs to strengthen engagement with Court Theatre.
Cover letter (required)
Three references (preferred)
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR11460
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