The Classroom Technologies Support Analyst is scheduled annually for 10 months out of the year. The position maintains a focus on providing technology support to the University classrooms and meeting spaces. The Classroom Technologies Support Analyst provides support in the use of classroom and meeting space presentation technology, use of videoconferencing solutions, and the university lecture capture system, and assists with small scale classroom and meeting space upgrades. Daily activities will focus on resolving technical issues, researching options, and implementing solutions in a timely and efficient manner; documentation of technological solutions, procedures and guides; providing immediate response to classroom and meeting space support requests.
To achieve our mission as a liberal arts college, we continually strive to foster an inclusive campus community, which recognizes the value of all persons regardless of identity. Our department is committed to contributing to an educational environment that is rich with cultural, social, and intellectual diversity.
Primary responder for classroom and meeting space support requests.
Analyzes and evaluates classroom and meeting space problems and equipment malfunctions and implements appropriate corrective action in a timely manner. Documents problems and solutions in the ITS help desk ticketing system.
Provides assistance to the university community with video conferencing solutions and use of the university lecture capture system.
Ensures that classroom technology is appropriately utilized and properly supported by assisting in the development of training and orientation programs, documentation materials, service procedures, reference materials, and other resources to effectively support operational systems and end-users.
Uses the ITS help desk software daily to document and manage help requests.
Provides regular maintenance of multimedia equipment including proper cleaning and cable management.
Has a thorough knowledge and understanding of the Macintosh and PC operating systems as they relate to classroom resident computer images.
Collaborates with Academic Technologies staff to assist faculty and staff in exploring, evaluating, and implementing new equipment and software in the classroom.
Helps to maintain the inventory of hot swap and small parts for classroom and meeting space A/V.
Works with vendors to correct deficiencies and/or errors with classroom technology equipment.
Provides support for digital signage solutions on campus.
Serves as a liaison between external providers and the university community for event multimedia requests that are not handled by Classroom Technologies or Communications and Public Affairs.
Stays abreast of new technologies and evaluates possible impact and use. Makes recommendations based on research.
Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, taking professional development courses or training.
Follows the ITS Information Security Program and industry standard best practices to help ensure the confidentiality, integrity, and availability of all IT resources.
Performs other duties as assigned.
Minimum Qualifications: A two-year or four-year degree with an emphasis in education or instructional technology preferred; equivalent experience will be considered. Ability to understand and troubleshoot A-V systems and to configure and support classroom computers in both PC and Macintosh environments. Knowledge of Crestron and/or Extron control systems is preferred. Knowledge of Microsoft Word and PowerPoint are essential. Knowledge of videoconferencing solutions and lecture capture solutions is helpful.
The university requires employees to become fully vaccinated for COVID-19 and new employees must provide proof of at least their first shot prior to the first day of employment. Individuals may seek a medical or a religious exemption to the vaccination requirement.
Upload a resume and cover letter required. You will be asked to provide contact information for professional references in the application questionnaire. Review of applications will begin immediately and continue until position is filled.
External Applicants: Please upload your resume on the Quick Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. Add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. You will not be able to modify your application after you submit it. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. The online application form requires you provide names and contact information for three professional references.
Current W&L Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Career Application, search Find Jobs, and openTasks and Reports . Locate the position and click Apply. Update your Education and Job History. Attach your cover letter and resume, and provide three professional references in the appropriate boxes. Refer to this Job Aid for additional guidance.
Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Grasping: Applying pressure to an object with the fingers and palm.
Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
Working Conditions: None
Types of Work: Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
This position is scheduled annually for 10 months out of the year.
Monday through Friday, 9:30 to 5:30, during undergraduate term, 8:30 to 4:30 otherwise.
Pay commensurate with experience.
Internal Number: R161
About Washington and Lee University
Washington and Lee is a top-ranked, private institution in Lexington, Virginia where we integrate the rigorous inquiry and critical thinking of a liberal arts curriculum with nationally accredited undergraduate programs in business and journalism, and a graduate School of Law. Our graduates, mentored by a faculty of teacher-scholars, are ready to make a meaningful impact wherever they go in the world.
The campus is a national historical landmark, the city offers small-town charm, and the Allegheny and Blue Ridge Mountains provide unparalleled surroundings.
Washington and Lee affirms that diverse perspectives and backgrounds enhance our community. We are committed to the recruitment, enrichment, and retention of students, faculty, and staff who embody many experiences, cultures, points of view, interests, and identities. As engaged citizens in a global and diverse society, we seek to advance a positive learning and working environment for all through open and substantive dialogue.
Washington and Lee is an Equal Opportunity Employer. As such, we are interested in candidates who are committed to high standards of scholarship, performance and professionalism and to the devel...opment of a campus climate that supports equality and diversity in our faculty, staff and student body. Job description requirements are representative, but not all-inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.