Goodwill Industries of Southeastern Wisconsin Overview Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago is a non-profit social enterprise providing employment, training and support for people experiencing barriers to work. At Goodwill, we believe everyone deserves the opportunity to thrive. As a leading workforce provider for over 100 years, the work we do extends far beyond what shoppers see in our retail stores. Despite the pandemic, in 2020 nearly 40,000 people received support services and over 4,300 job placements were made in the community.
As the largest Goodwill among more than 150 agencies in North America, our organization has more than 90 locations across a 23-county territory. Over 5,100 employees are committed to creating meaningful impact and putting Goodwill’s mission into action through their daily responsibilities and participation in engagement opportunities that stretch past their everyday work.
Our business portfolio currently includes a robust retail operation of 70 Goodwill Store & Donation Centers and a thriving ecommerce business, commercial laundry and linen services, Goodwill TalentBridge - a full-service staffing and recruiting firm, and Goodwill Great Lakes which provides food, administrative, and logistic services for the U.S. Navy.
Additionally, mission services include training programs and employment services for people experiencing barriers to work, support and resources for job seekers, day programs for people with disabilities working to gain confidence and independence and a home delivered meal program.
Goodwill has continually transformed its business portfolio and service delivery model to meet market and community needs, positioning us for continued growth well into the future.
Position Overview Reporting directly to the President & Chief Executive Officer, the Chief Mission Officer (CMO) is the senior executive responsible for creating a vision, providing strategy, and delivering operational leadership to ensure long term growth of Goodwill’s Mission impact throughout our Wisconsin and Illinois territory and oversee Workforce Development, TalentBridge, Community Services and philanthropy. As a member of the Senior Leadership Team (SLT), the CMO sets the long-term vision and enterprise strategy for the organization and ensures alignment of the Mission business unit to the overall organizational strategies and plans. In addition, the CMO will actively participate with Goodwill Industries International (GII) and Goodwill agency affinity groups in the development of common strategies and capabilities to ensure the sustainability of the overall Goodwill movement.
This organizational leader will manage a staff of thirteen including four direct reports – the Vice President of TalentBridge, the Vice President of Development and Mission Services, the Director of Mission Analytics, and a Project Manager.
Set strategic vision for Goodwill’s mission programming and service delivery. Determine how Goodwill can make a difference where need is greatest and lead Goodwill to drive transformational and equitable impact in the communities we serve.
Oversee the development and delivery of workforce programs and initiatives that create significant sustainable impact and is scalable internally at Goodwill and externally in the community.
Align Goodwill SEW’s mission services with the larger Goodwill network leveraging GII’s frameworks and resources.
Secure business partnerships across the workforce development ecosystem that drive long-term mission impact, yield business growth and, and ensure quality programming, community engagement and communications objectives are included in partner relationships.
Partner with the Chief Communications & Diversity Officer (CCDO) to set goals and align communications and community engagement strategies that reach key stakeholders and community groups across our territory through a variety of channels and tactics. Set strategy for Mission services technology capabilities to enable effective communication and connection with job seekers and community members seeking support services.
In partnership with the Chief Communications & Diversity Officer (CCDO), support Goodwill Community Relations stategy to host, convene, and participate as part of a larger ecosystem of community partners and stakeholders working together to advance community and social impact goals.
Partner closely with the Chief Communications & Diversity Officer (CCDO) and Vice President Human Resources in the development and delivery of employee engagement strategies that integrate corporate communications and diversity, equity, and inclusion as a strategic imperative of the mission service delivery model.
Partner with Vice President of Human Resources to align people and business strategy with focus on driving operational performance, enhancing the employee experience and strengthening the employee value proposition to attract, develop and retain talent.
Partner with Legal and Finance to ensure oversight of Mission financial performance, contract administration and business continuity plans.
Set standards and work with team to provide reporting, evaluation, quality assurance and Mission metrics. Ensure compliance and accreditation standards are met from CARF, GII and other accrediting organizations as appropriate.
Direct organizational design for multiple departments and oversee development and training of staff. Ensure ongoing succession planning and development within and outside of unit. Actively network and source for positions throughout the organization.
Establish project priority and timing while articulating vision for organizational change. Authorizes use of organizational time, talent, and financial resources to support project and improvement initiatives. Manage change through effective communication and coaching throughout the organization. Build and participate in leadership coalition supporting and implementing the change and frequently serve as Project Sponsor for major initiatives.
Demonstrate leadership presence in the community by serving on volunteer boards, steering committees or other community committees aligning with intended organizational impact.
Provide updates on financials, operations, and progress of Mission unit to Board of Directors.
Responsible for completing other duties/responsibilities as assigned.
Professional Experience/Qualifications The ideal Chief Mission Officer candidate is an accomplished leader with a proven track record in workforce development, operations, and strategic development with a passion for Goodwill of Southeastern Wisconsin and Metropolitan Chicago’s vision and mission. They have the track record and expertise to effectively expand organizational mission activities and engage the organization in creative and innovative strategy development and execution.
Successful candidates will have the following professional qualifications:
A minimum of 10 years’ career experience at a leadership level with 5-7 years of operational experience.
Transformative leadership skills spanning the strong creation and development of teams and innovative leadership of programs.
A demonstrated commitment to diversity, equity, and inclusion with a deep understanding of and ability to partner with diverse groups.
A proven track record of successfully navigating complex organizations in both non-profit and for-profit organizations.
An ability to balance business acumen and driving difficult decisions with compassion and empathy.
Creative and innovative thinking and problem-solving skills with an ability to develop new, innovative solutions to current and emerging issues.
Strong knowledge of nuances and changes in public policy impacting Goodwill’s mission.
Advanced communication skills and political savvy. Must be able to explain the work of Goodwill in layman’s terms and engage with other organizations and community partners in a spirit of collaboration, mutual benefit, and united service to the larger social good.
Extensive business, operational, and financial acumen, confidence, poise, and executive presence.
Experience fostering communication, consensus, and collaboration amongst groups and teams. A leader focused on cross-departmental work groups to achieve broad organizational objectives.
Charismatic and effective communication skills to clearly articulate Goodwill of Southeastern Wisconsin and Metropolitan Chicago’s vision and mission and inspire, influence and earn the respect of internal and external stakeholders.
An ability to serve as an ambassador for an ethical culture by maintaining a professional attitude, speaking with courage, and serving as a critical member of the senior leadership team.
Excellent oral and written communication skills and outstanding listening skills.
Strategic Mindset: Develops and integrates organizational strategies to achieve and sustain competitive advantage. Explores future scenarios and leverages organizations differentiators to develop viable long-term strategy. Adjusts business strategies in response to changing market dynamics and business need.
Drives Vision and Purpose: Demonstrates and a commitment to the organizations purpose and vision and ensures clarity around mission, vision, and the guiding principles. Articulates with energy and optimism a compelling vision of the positive impact the organization.
Business Insight: Demonstrates thorough business/industry knowledge and can synthesize business information and respond to changing market dynamics effectively. Proactively monitors external factors and policies that may affect the organization. Uses knowledge to plan work and guide decision making.
Courage: Fosters a culture that supports people taking well-reasoned risks, regardless of outcome and appropriately advocates for decisions that are for the good of the organization. Confronts actions that are inconsistent with the Guiding Principles and demonstrates the ability to provide leadership through high-stakes situations, crises, or conditions of uncertainty.
CORE CULTURAL COMPETENCIES:
Customer Focus: Fosters a customer service-focused environment with a sense of urgency and importance of meeting the customer’s needs. Establishes organizational partnerships with key customers and ensures resources and support are focused on meeting customer needs.
Values Differences: Cultivates an environment that makes all people feel valued and that encourages and supports diversity and inclusion. Sponsors and mentors people from a variety of backgrounds and perspectives. Applies understanding of cultural differences to create value and help meet business goals.
Communicates Effectively: Promotes a free flow of information throughout the organization and demonstrates candour and openness when discussing major organizational initiatives. Creates venues for constructive dialogue and ensures organizational information is cascaded to a wide variety of audiences at all levels.
Situational Adaptability: Demonstrates flexibility in a changing, competitive environment and initiates change in response to the cues in the external environment. Adapts leadership style in response to a broad range of situations and challenges that ingrains flexibility within the organizations structures, systems, and culture.
Drives Results: Drives organization to achieve results that have a direct impact on business performance. Pushes the organization to move forward in difficult circumstances and eliminates obstacles that affect organizational performance.
Ensures Accountability ensures the organization meets commitments and holds leaders accountable for team performance. Sets and monitors goals that align with organizational strategy creating an environment of accountability for meeting agreed upon expectations and performance expectations.
Undergraduate degree from an accredited institution required; Advanced degree in business or related discipline preferred.
A competitive compensation package will be offered to the finalist candidate.