Online Program Graduate Student Advisor - Online Programs, Reed College of Media 17032
The Reed College of Media Online Programs at West Virginia University is seeking applicants for the position of Online Programs Graduate Student Advisor. Current graduate online programs include master's degree programs in Integrated Marketing Communication, Data Marketing Communications, Digital Marketing Communications and Media Solutions and Innovation. The primary responsibilities of the Online Programs Graduate Student Advisor include serving as champion for all online students in order to retain students from admission through graduation, as well as providing advising support for students in WVU Reed College of Media online graduate programs. This position works closely with the Assistant Dean of Online Programs and other advising personnel in the College, and reports to the Online Graduate Enrollment and Retention Manager.
In order to be successful in this position, the ideal candidate will:
Develop and maintain a comprehensive retention plan, proactively advise online students during enrollment periods, assist with student issues as needed during active courses, and communicate University policies and deadlines to ensure student understanding.
Serve as primary point of contact for all current online WVU Reed College of Media graduate students. Deliver exceptional, individualized attention and customer service. Proactively support all online graduate students from initial course enrollment through graduation. Achieve retention goals as assigned by Assistant Dean of Online Programs.
Develop an annual retention plan with an actionable set of retention measures.
Identify priorities, strategic goals, and action plans to enhance student progress to degree completion.
Collect, analyze, and report student persistence/learning/satisfaction data.
Track in real time, activities related to the overall retention strategies and inform college leadership regarding needed changes to mitigate any retention declines.
Identify policies and procedures that may lead to or contribute to attrition and propose changes.
Evaluate the College's retention plan to ensure student success and make recommendations for continuous improvements. Proactively develop new student relations and retention initiatives to improve retention of online graduate students.
Provide academic and career advising to students in online programs offered by the Reed College of Media. Responsibilities will include registration guidance, assisting students with in-course problems, working across University departments to support Reed College of Media online students, establishing short-term plans of study for students who are not meeting their major's benchmarks; assisting with graduation process and providing career advising and support. Ensure exceptional attention and assistance to all customer groups through a variety of communication vehicles, including live interaction in online student community and phone calls, as well as through email and direct mail.
Provide advising to solve a variety of problems, such as course scheduling, eCampus problems, graduation preparation, textbook assignments and transfer credits.
Proactively manage the graduate online student community (Marketing Communications Dashboard) daily to develop a strong and supportive student-advisor relationship, address student concerns both individually and as a group, and update information provided in the environment to ensure accurate, comprehensive advising information is available to all students
Research, propose and implement improvements in student management processes. Track and respond to changing environmental factors. Research, propose and implement improvements to advising and student support processes.
Master's degree in IMC or a discipline closely related to IMC (Advertising, Marketing, Communications, Public Relations, Journalism, Psychology, Sociology) required.
A minimum of one (1) year of experience:
Professional work of an independent nature that demonstrates a strong commitment to customer service and the ability to creatively solve problems.
Prior advising experience and knowledge of electronic student information and communication systems preferred.
Demonstrated ability to provide and maintain exceptional customer service.
Demonstrated ability to function with a high degree of independent judgment and personal initiative to identify problems, execute programs, manage concurrent/overlapping and sometimes challenging deadlines and complete projects in a timely manner.
Demonstrated excellent oral and written communication. Superior speaking, writing and editing skills, including grammar, spelling, punctuation, and accepted journalism style.
Demonstrated experience writing and editing, including the ability to distill and clarify complex information and ideas.
Demonstrated experience using Excel as a means for daily tracking of students.
Demonstrated ability to set priorities and complete assignments within established deadlines. Superior skills in project management.
Demonstrated computer skills including advanced knowledge of Blackboard-based course delivery platforms.
Ability to travel to campus and off-campus (including occasional out-of-state) locations as necessary.
At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.
From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley -- the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.
Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: Jun 3, 2021
Posting Classification: Non-Classified
Exemption Status: Exempt
Benefits Eligible: Yes
Internal Number: 230483
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.