At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Application Review Date
The First Review Date for this job is: May 28, 2021
The Office of the Registrar (OR) has primary responsibility for interpreting and implementing the academic policies of the Berkeley campus in the areas of student registration, course enrollments, classroom use, recording of grades, and the maintenance of student records. Increasingly, the Office of the Registrar plays a key role in policy development related to the efficiency of the campus' delivery of academic programs and deployment of academic resources and to the successful and timely progress of students. OR provides comprehensive services to students, prospective students, alumni and the general public.
The Residency Affairs Unit is responsible for making residency determinations for all new undergraduates, all new graduate students as well as continuing students petitioning to change their residency status. Residency statuses for students are imperative to the assessment of accurate student tuition and disbursement of financial aid and other university funds, in addition to overall university budget.
The Residence Affairs Advisor/Evaluator works with the Residence Affairs Supervisor and is responsible for the residency classification for every new and readmitted student and for continuing students seeking reclassification of residence status, for purposes of assessing the appropriate registration fees and tuition. The Residence Affairs Advisor/Evaluator is also is responsible for making final determinations of residency status, providing front-line service to the public, and administrative support services relating to student residency status for tuition purposes performed within the Office of the Registrar and throughout the entire campus. These services include advising and providing solutions for students with complex and difficult problems.
RESIDENCY CLASSIFICATION, EVAULATION AND DETERMINATION
Independently interprets, implements and applies on a case-by-case basis University policy as dictated by guidelines established by the Office of the General Counsel and the Office of the Registrar.
Maintains consistency, both within the campus and between campuses of the UC system, while still taking into consideration individual circumstances and situations in making residence determinations.
Classifies new and readmitted students (over 16,000 per academic year) by evaluating their Statements of Legal Residence. Analyzes and assesses student cases and exercises professional judgment in determining if students meet the California residence criteria and/or what, if any, additional documents are needed. Examines and requisitions legal documents from those students as deemed necessary in accordance with pre-selected determinants. Contacts students via written letters and re-evaluates the cases as additional documents are submitted.
Determines residency status for continuing nonresident students who file a petition.
Reviews constituent financial records to determine financial independence, and immigration documents to determine eligibility to establish residency under immigration and University guidelines.
Notifies students in writing of final decision.
Documents residency decisions. Makes notations to case files as necessary. Reviews student status on the online database and update online all residency status determination data for the Residency Unit.
Keeps abreast of changes in immigration laws and its effects on residency and on current and prospective students. Determines eligibility for waivers of the nonresident tuition fee and issue waivers appropriately and accurately.
Ensures records are created and/or updated in all relevant student systems accurately and in a timely manner. Utilizes imaging system to review and maintain residency documents.
Consults Residence Affairs Supervisor, Associate Registrar, University Registrar or the Office of the General Counsel (OGC) when needed, so as to expedite processing. Refers students to OGC in cases that are appealed. Takes information from a complex case and drafts clear, concise and accurate brief case summaries to the UC Office of the President's Office of the General Counsel.
Stays abreast of registration, enrollment and billing deadlines to minimize any adverse effects on student's ability to proceed with their academic and/or administrative responsibilities.
COUNSELING AND ADVISING:
Counsels and advises students, prospective students, parents, faculty and staff regarding the residence regulations. Ensures that both written and oral inquiries are answered fully, accurately, professionally, and in a concise manner to enable students and parents to plan for future semesters.
Diffuses potentially explosive interactions by being perceptive of others' reactions and understanding their reactions.
Triages problems associated with but not pertaining directly with the determination of residency status by referring to appropriate department/office.
Provides guidance and keeps OR staff informed of any aspect of residency that affects their function; the performance of their tasks; and the advising they provide to faculty, employees, students, and the general public on residence classification at the University.
Develops and conducts residency workshops for students and staff.
LIAISON AND PUBLIC RELATIONS:
Establishes and maintains liaison activities with the Office of the General Counsel, academic departments, administrative offices, student service offices, high school counselors, representatives of the military and legislative branches, students, parents, and the general public.
Represents the Office of the Registrar and/or campus at meetings of UC General Counsel and UC Residency Deputies. Maintains and updates residency information on OR website. Creates residency publications and literature.
Prepares written responses to letters directed to the Chancellor, Vice Chancellor, Associate Vice Chancellor, and OR Management. Craft letters, memos and reports regarding Residency and other related issues.
ADMINISTRATIVE AND PROGRAMMATIC DUTIES:
Notifies and make non-resident determinations for students who fail to submit a Statement of Legal Residence after repeated written notification of their status.
Maintains records of Statements of Legal Residence according to UC retention and disposition schedule. Verifies residence status of current and entering students for other UC departments within the guidelines for confidential records.
Responds to all telephone and student drop-in/appointment requests.
Maintains the office's residency workflow system using Campus Solutions and Google Drive. Updates appropriate codes on all applicable student system screens in Campus Solution and other systems including Perceptive Content (campus imaging system), etc.
Forwards residency petitions and needed information to the Office of the General Counsel on student residency appeals on a timely basis.
Follows OR procedures and policies on obtaining and entering online student data. High importance is placed on accuracy and timeliness in performance of this duty.
Supervises and assists in assigning work-study employees day to day tasks, trains them in performing duties, monitors their performance and checks their work.
Instructs and trains work-study employees in basic implementation of the regulations governing residence determinations, enabling them to respond accurately to telephone inquiries from students whose cases are pending or who are seeking information. Monitors and checks the performance of work-study students in these tasks.
Answers written correspondences originating through electronic and postal mail by drafting and writing return correspondences.
Serves as the acting Residence Affairs Supervisor when the Unit supervisor is absent.
Knowledge of advising and counseling techniques.
Knowledge of common higher education computer application programs and pertinent databases.
Knowledge of or ability to gain knowledge of University processes and procedures.
Understanding of or ability to gain knowledge of University rules and regulations.
Interpersonal skills. Intercultural competencies; ability to work with diverse populations.
Skills in service orientation, active listening, critical thinking.
Ability in problem identification, reasoning.
Ability to multi-task, verbal communication, written communication, organization.
Knowledge of UC Residency requirements.
Knowledge of immigration law, policies and practices.
Ability to interpret, understand, and communicate complex rules and regulations pertaining to Residency and apply them to factual situations.
Knowledge of policies, regulations and laws governing student privacy.
Excellent communication skills. Ability to interact effectively and diplomatically with peers, department personnel, faculty, staff, students, parents, and administrators. Ability to accurately document procedures and work output, and design training and informational materials.
Analytical and organizational skills. Attentive to detail, highly accurate, and able to formulate logical decisions to complex cases.
Strong active listening and critical thinking skills in order to isolate key elements of each case, while making decision in a highly consistent manner in the face of divergent facts.
Ability to handle difficult or volatile situations/cohorts effectively.
Ability to multitask and work with frequent interruptions.
Ability to independently use sound, professional judgment in decision-making.
Possesses excellent interpersonal and customer service skills.
Ability to lead training workshops and informational sessions.
Ability to work independently without immediate supervision, and cooperatively with colleagues.
Ability to work under extreme stress, with competing priorities and angry constituency, displaying professionalism and tact.
Ability to take direction and implement a plan of action.
Bachelors degree in related area and/or equivalent experience/training
Salary & Benefits
Salary is commensurate with experience. Hiring range is up to $64,000/annually. For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
This is a full-time, career position. Considering remote/hybrid schedule options.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.