Senior Principal Investigator/ Complaint Resolution Officer
Location: Santa Cruz Job ID: 18011
Initial Review Date (IRD) UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The Initial Review Date (IRD) for this position is: 06-01-2021
Dept Marketing Statement The Equity & Equal Protection Office is responsible for the administration of UCSC's policies and procedures regarding discrimination and harassment on the basis of race, religion, disability, sex, gender, age and other protected identities. Our work includes stewarding complaint processes for students, staff, and faculty who have experienced discrimination and ensuring that members of our community can engage in protected activity free from retaliation. We are responsible for the University's compliance with state and federal laws relating to discrimination to ensure that no member of our community is denied participation in an academic program or employment based upon a protected identity or engaging in protected activity. For more information, please visit: https://equity.ucsc.edu.
Involves oversight of the key compliance related activities affecting the ongoing establishment and maintenance of a culture of safety, non-discrimination, and acceptance at the University of California. Includes compliance governance, policies and procedures, training and education, communication and reporting, internal monitoring, and auditing. Recommends response, prevention, and disciplinary standards for compliance issues. Ensures alignment with applicable laws and ethical standards of the organization. Activities include complaint investigations of potential allegations of improper behavior, whistleblowing, and improper government activities.
Provides compliance advice, investigates complaints and verifies that deficiencies are corrected. Develops employee communication and training. Ensures alignment with federal and state laws, and University policies and procedures. May provide advice and direction to other compliance professionals, as appropriate. Normally receives general instructions on routine work with detailed instruction on new or more complex assignments.
The Senior Principal Investigator/Complaint Resolution Officer (PI/CRO) reports directly to the Director of Investigations & Complaint Resolution for Equity & Equal Protection (EEP) with general oversight by the Associate Vice Chancellor, Equity & Equal Protection. Under general supervision, the Senior PI/CRO focuses on responding to complaints of harassment and discrimination on the basis of a protected identity category including Title IX complaints of sexual harassment, sexual violence, and sex discrimination. The Senior PI/CRO exercises independent judgment during the assessent, alternative resolution, and formal investigation of complaints and in generating strategies and/or recommendations for the resolution of complaints. The Senior PI/CRO also provides impartial consultation, conflict resolution, and problem solving in response to complaints and inquiries received from members of the campus community and affiliates, including employees, students, parents, and the public. The Senior PI/CRO is considered a campus subject matter expert on investigation best practices, conducts relevant research and makes recommendations to the Director of Investigations & Complaint Resolution and Associate Vice Chancellor, Equity & Equal Protection regarding continuous quality improvement in unit investigation operations. The Senior PI/CRO may also conduct trainings and provide leadership and mentorship on the investigations team.
Pay, Benefits, & Work Schedule Salary Information: $85,000 - $105,000/Annually. Salary commensurate with skills, qualifications and experience.
Job Code Classification: 006232 (ETHICS AND CMPLNC PROFL 3)
Job Duties 70% - Complaint Resolution and Investigation
Facilitates alternative resolutions and conducts formal investigations of complaints of harassment and discrimination. Exercises independent judgment in the assessment and resolution or investigation of complaints, keeping the Director of Investigations & Complaint Resolution and Associate Vice Chancellor of EEP and other appropriate administrators informed of progress, potentially controversial matters, and implications of work performed.
Provides impartial consultation, problem solving, and options for problem resolution regarding complaints filed with the EEP office. When appropriate, facilitates informal resolutions of complaints arising under Federal, UC and UCSC policies.
Advises complainants and respondents of possible consequences of conduct or actions, and generally informs them of their rights, responsibilities, and applicable procedures.
Conducts moderate to complex investigations of suspected and reported violations of laws and policies. Ensuring thorough, fair and impartial formal investigations of complaints of harassment and discrimination, including interviews with all relevant parties and reviews of all relevant documents and information, and applies facts fairly and appropriately to reach conclusions regarding policy violations.
Writes reports clearly and concisely, articulating findings of fact and conclusions, and independently interprets UC and UCSC policies and procedures and applies them to the facts of a particular case.
Collaborates with other campus offices (e.g., Staff Human Resources, Academic Personnel Office, Campus Counsel, UC Police, Student Conduct, CARE, Respondent Support Services etc.) as necessary regarding issues on complaint processing and redress of complaints.
Keeps appropriate records and maintains the confidentiality of all reports and complaints in accordance with UC policy and applicable laws and policies related to privacy and record retention.
10% - Assessment and Preliminary Inquiry
Assesses new complaints of potential policy violation and formulates response based on intake results, procured documentation and similar, historical patterns.
10% - Research and Analysis
Researches and analyzes issues, complaints and concerns at all levels of complexity. Implements courses of action according to established policies and procedures.
Conducts research on state and federal laws regarding EEP and Title IX matters and applicability to current complaints.
Keeps abreast of new relevant legislation and legal and investigation practices.
Reviews UC and UCSC complaint and grievance policies and procedures and works collaboratively with the the Director of Investigations & Complaint Resolution and Associate Vice Chancellor of EEP to make recommendations for updates and revisions.
Also works collaboratively with other EEP and Title IX staff in creating, maintaining, analyzing and reporting statistical data for the unit.
5% - Outreach and Training
Delivers employee communication, education and training programs that focus on the elements of University compliance program (s) under EEP's stewardship. May coordinate training of location department points of contact.
Works collaboratively with EEP staff in developing, revising, and evaluating educational materials as well as with other campus departments or units in identifying appropriate target audiences and subject matter for training.
5% - Special Projects
Manages special projects as assigned.
Bachelor's degree in related area and / or equivalent experience / training.
Expert experience investigating sexual harassment or equivalently sensitive allegations in a confidential manner.
Demonstrated experience investigating harassment or equivalently sensitive allegations in a confidential matter.
Comprehensive thorough knowledge of state and federal laws and regulations, case law, and guidance related to: discrimination and harassment in the educational or employment setting, or of substantially similar laws and regulations; sexual harassment in the educational or employment setting, or of substantially similar laws and regulations.
Expert experience in resolution of civil rights (Title VII, Title IX, ADA, etc) complaints.
Ability to maintain confidentiality, be discrete, and maintain neutrality in the face of resistance, indifference or hostility.
Commitment to principles of due process, fairness and respect.
Demonstrated professionalism, discretion and judgement. Ability to maintain confidentiality, be discrete, and maintain neutrality in the face of resistance, indifference or hostility. Commitment to principles of due process, fairness and respect.
Ability to gather and organize information, conduct analysis, and make recommendations on issues that are complex in nature; critical thinker. Ability to apply policy and legal concepts to issues.
Demonstrated expert knowledge of best practices and methodologies for conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports.
Demonstrated written and oral communication skills; skill building rapport in an open, friendly, and accepting way; attentive listener.
Strong and effective interpersonal skills: the ability to listen well, engage in creative problem solving, and demonstrate sensitivity to, and respect for, people's needs; ability to work collaboratively as part of a unit team as well as part of a university-wide community.
Excellent writing and research skills. Ability to present information in a clear and concise manner both in writing and verbally.
Demonstrated skill, sensitivity and experience interacting with diverse constituents (age, education level, race, gender identity and expression, ability, and socioeconomic backgrounds) in a culturally-competent manner.
Excellent interpersonal and problem solving skills to work independently with all levels of University personnel, including leadership and faculty, and to facilitate agreement on issues and corrective actions.
Ability work calmly under pressure and maintain excellent working relationships and manage multiple investigations and deadlines.
Ability to extract, verify, compile and develop recommendations related to ethics and compliance programs, issues, policies and procedures. Demonstrated critical thinking skills and ability to implement strategic policy recommendations.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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