With the retirement of our Member Services Manager after twenty-five years at YVEA, we now have a vacancy on our Management Team. We are seeking a team player who can hold their own at the management level and work effectively with our current team as well as someone comfortable with company-wide collaboration efforts. The ideal candidate will have a thorough understanding of our cooperative business model with a strong voice to advocate for our diverse membership. We are seeking a candidate that will be able to take our strong member series department to the next level through strategic planning and team development.
Title: Member Services Manager
Job Code: 21-2121
FLSA: Exempt *
Reports To: CEO/General Manager
Department: Member Services
Range: $112,440 - $147,000
Duties and Responsibilities
Manages and directs the Member Relations department of the Cooperative:
Oversees the development of communication of information designed to keep members, employees and the public informed of the cooperative’s activities, programs and accomplishments.
Responsible for overseeing the programs associated with sponsorships and donations
Manages the companies plans for member engagement events and oversees the process for coordinating with all departments for these members engagement events.
Manages and oversees all billing functions to ensure accurate billing to all members.
Oversees all new implementations and added programs to the billing system, as well as the accuracy of all methods of payment posting.
Responsible for bill print programs and oversees all changes to the bill print.
Responsible for the training, delegation and accountability of all department employees.
Manages and oversees collections efforts to help reduce annual write-off amounts.
Manages and responsible for the development and communication process/methods associated with rate and/or tariff changes, including notification to PUC/PSC.
Ensures all communication to board, Public Utilities/Service Commissions and employees is accurate and timely
Participates upon the Tariff Rates Development team working with various departments throughout the company to ensure that accurate information is gathered for the cost of service study and rate development team
Develops and Promotes uniform company standards by creating or adopting policies, practices or record keeping methods to achieve compliance.
Manages and directs the Member Services department to help support new business development to the Cooperative’s service areas.
Manages and oversees company activities to maintain positive working relationships with existing commercial and industrial member-consumers to encourage retention and expansion of these businesses within the Cooperative’s service areas.
Ensure the best possible service to the member consumers and to increase the efficiency and utilization of electric energy wherever feasible.
Manages and develops annual and long-range departmental plans that will fully and effectively utilize personnel to carryout company objectives in a safe and efficient manner.
Manages and develops internal teams to research and develop effective company workflows to ensure optimal department efficiency.
Manages and develops annual departmental budgets
Participates in all company related functions, including events and meetings, contributing as needed
Member Services department staff
must possess a thorough understanding of the principles of public relations, business analysis, electricity and cooperatives.
must be capable of meeting deadlines with a high degree of accuracy.
should possess or develop within one year, an understanding of the Cooperative’s Board Policies, Rules and Regulations, Bylaws and Articles of Incorporation.
effective communication with Board of Directors, management team, members, employees and general public.
must be able to deal discreetly with confidential information.
must possess strong management and leadership skills.
must have demonstrated ability to effectively organize, delegate and supervise employees
Bachelor’s degree in Public Relations or Communications or Marketing with five or more years of demonstrated experience in management with an electric utility.
Ten years verifiable job experience in a leadership role shall be acceptable in lieu of degree. Valid Colorado driver’s license.
Work may be varied and there are frequent opportunities to relax from any physical exertion or to change position in work activities.
Physical Effort and Dexterity: Physical activity, to include walking, stooping, bending, frequent lifting up to 10 lbs., climbing, kneeling, reaching, crawling & pushing. Repetitive motion with hands and fingers.
Visual Acuity, Hearing, and Speaking: Must be able to communicate clearly and accurately for work and safety compliance. Visual color discrimination is required.
Environment/Working Conditions: Work is mostly indoors. Position requires travel to the Craig district office. Some travel to industry trade shows and training conferences.
The office work is normally sedentary and may require exertion of up to forty-five pounds of force to move objects. During the normal course of work the employee is required to sit, walk, stand, talk and hear. The job requires repetitive motion with hands and fingers such as dialing, typing, reaching and feeling. It will occasionally require the employee to climb, balance, stoop, kneel or crouch. Specific vision abilities require adequate corrected color vision to see “near” when viewing printed material, mail, computer, etc. Occasionally will need to have depth perception and field of vision. Travel is frequent within service territory. Attends training/conferences related to the position and the utility industry that may require overnight travel.
The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. In addition, they do not establish a contract for employment and are subject to change at the discretion of the employer.
*29 CFR Part 541 Defining and Delimiting the Exemptions for Executive, Administrative, Professional, Outside Sales and Computer Employees
About Yampa Valley Electric Association
Luminate Broadband is a startup subsidiary of Yampa Valley Electric Association offering high speed internet and VOIP phone service to Craig, Hayden, Steamboat Springs, and outlying areas. Over our fiber-optic network, we are able to deliver up to 1Gbps download and upload speeds to residences and businesses in our service area. Luminate is located in beautiful Steamboat Springs, Colorado. Steamboat and the surrounding area is home to practically every type of outdoor recreation one can imagine depending on the season. You can plan to ski and snowboard, snowmobile, snowshoe, and take a few hunting trips in the cooler months. The warmer months brings the ability to road bike, mountain bike, fly-fish, hike, hunt, and camp all without traveling far from your door. It truly is a recreational paradise- and we get to live here!