Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 37.5 hours per week. This position is time-limited.
Department Name/Job Location:
This position is in the Provost's Office. This position is for the Danforth Campus.
This position requires the ability to work from home, and if needed travel to meetings around and off campus.
This position works as part of an integrated project team, contributing to the effective execution of internal communications associated with change management and organizational transformation efforts related to WashU’s Workday Student implementation, a complex multi-year effort to replace the university’s core student information systems with Workday Student. Key activities for this role include information-gathering and reporting; managing web content; producing content for project newsletters and website; coordinating virtual and in-person educational activities and events; and managing of the project’s CRM, email, and other communication support tools.
PRIMARY DUTIES AND RESPONSIBILITIES:
Prepare a range of communication content to support speeches, presentations, briefings, web content, articles, emails, videos, progress updates, podcasts, instructions, etc.
Manage project email inbox; logging, triaging and answering questions; and responding to inquiries.
Manage project event/activity calendar.
Work with project manager to develop status reports for communications, change, and training activities.
CRM and email tool management:
Ensure stakeholder data in the project’s CRM system is up to date by managing data imports and exports.
Create targeted outreach lists.
Produce and analyze stakeholder reports.
Train others, as needed, on use of system.
Help ensure platform is adopted and effectively leveraged to achieve project goals.
Recommend enhancements to project website.
Maintain web content.
Report on analytics.
Educational events and activities:
Provide organizational and content support for key project events, including design sessions, stakeholder meetings, change network activities, system information and experience sessions.
Manage calendar of external events and sharing opportunities.
Perform other duties as assigned
Bachelor’s degree or an equivalent education with one year of relevant experience.
Bachelor’s degree with three to five years of administrative, communications, or project management experience.
Comfortable with technology, including the use of project management software and other tools to ensure efficient workflow, CRM and email tools, and web content management systems.
Working knowledge of Microsoft Office tools, Microsoft Outlook, and WordPress.
Interest in communications, change management/organizational development, and/or systems implementation.
Proven ability to foster productive working relationships with diverse constituencies.
Ability to prioritize, organize and communicate effectively in writing and verbally.
Expert attention to detail and accuracy.
Curious, analytical, technological bent.
Ability to work independently and take initiative to move along projects.
Ability to work under pressure and with tight deadlines.
Ability to exercise discretion.
Diplomacy and poise.
The hiring range for this position is $19.18 - $24.47 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.