Welcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, possibilities and values that guide exceptional care. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams, overflowing community and the wholeness of mind, body and spirit that is Centura Health.

You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills but your commitment to a greater cause is something we value even more.

Job Summary

Promotes patient and family centered care by collaborating with entity key stakeholders, hospital administration, and Quality leadership. Oversees patient and customer service focus for the hospital, creating a supporting and healing environment for the patient and their families. Identifies organizational opportunities for delivering a superior patient experience based on customer feedback, proactive consultation, satisfaction results, and analysis of complaints and grievances. Serves as the entity champion for HCAHPs initiatives.

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

Education Requirement

Bachelors degree orequivalent experience

Minimum Experience Requirements

3 years of related experience in hospitality or public relations Alternate dispute resolution training and/or mediation training or certification and/or conflict resolution training preferred Medical Terminology knowledge preferred Previous hospital patient representative experience preferred Previous leadership experience preferred Strong communication and presentation skills Knowledge of healthcare operations and regulations

When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Healths connected ecosystem has its own unique history, story and personality.

Located in central Denvers historic Washington Park residential neighborhood, associates at Porter Adventist Hospital enjoy beautiful surroundings, leading technology, outstanding leadership and easy access to everything great central Denver has to offer. As a full-service Magnet designated, 368-bed acute-care referral center specializing in cancer care, joint replacement, spinal care and advanced robotic surgery, Porter Adventist Hospital treats some of the regions most complex medical cases and surgical patients. Our Heart and Vascular Institute is the first and only program in Colorado to receive full Heart Failure Accreditation status from the Society of Cardiovascular Patient Care. We have also received numerous awards and honors including: 100 Greatest Hospitals in America by Becker's Hospital Review for 3 years in a row (2015-2017); named as one of the top two hospitals in Colorado by U.S. News and World Report; recipient of the Healthgrades Distinguished Hospital Award-Clinical Excellence for 3 years in a row (2015-2017); one of Healthgrades America's 100 Best Hospitals for Joint Replacement for 2 years in a row (2016-2017), and many others.