| Primary City/State: Mesa, Arizona Department Name: Rev Cycle Acute Ptnt Accs Svcs Work Shift: Varied Job Category: Information Technology The education department has a highly motivated management team, our culture revolves around our customers, we are extremely focused on the customer satisfaction we can provide as a team. This position is key to the success of the modernization and optimization of PAS. This role will be instrumental in creating our relationship management model for our PAS vendor partners. In the Sr System Specialist role your day will never be the same, this is a high functioning position with high level impact to the overarching Revenue Cycle. Engagement from vendors to end users to maintain daily functions for our Revenue Cycle customers. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY
This position provides functional expertise on moderately complex computer applications in an assigned department and may be expected to lead project teams. The incumbent may also be expected to troubleshoot system issues at a moderately complex level and appropriately escalate issues to other resources, as needed. This may include tasks such as creating functional documentation, participating in creating or reviewing technical documentation and training materials.
CORE FUNCTIONS
1. Performs analysis of customer needs, make appropriate decisions and provides resolution or product. Products may include, but are not limited to; online applications, electronic forms, moderate to complex reports.
2. Serves as a liaison for application users or customers. This may include education, negotiation and problem solving tasks to deliver desirable outcome.
3. Maintains optimal operation of departmental application in partnership with information technology or external software vendor, as appropriate. This may include implementation, maintenance, testing and/or functional design.
4. May represent assigned area on project teams with regional or company scope on system implementations, policy and practice changes and process redesign. This may also include managing a department program for the system. May prepare and distribute worksheets and reports, as well as maintain a database.
5. Keeps current on industry and regulatory/compliance issues within assigned areas. Provides education and consultation on these issues to customers.
6. In some roles, this position may supervise staff.
7.This position has system-wide accountability within department or functional area, participates on system project teams and provides input on policy changes.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
SUPERVISORY RESPONSIBILITIES
DIRECTLY REPORTING
May directly supervise professional and/or non-exempt staff
MATRIX OR INDIRECT REPORTING
None
TYPE OF SUPERVISORY RESPONSIBILITIES
N/A
Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.
PHYSICAL DEMANDS/ENVIRONMENT FACTORS
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)
Requires extensive sitting with periodic standing and walking.
May be required to lift up to 20 pounds.
Requires significant use of personal computer, phone and general office equipment.
Needs adequate visual acuity, ability to grasp and handle objects.
Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
May require off-site travel
MINIMUM QUALIFICATIONS
Must possess strong knowledge as normally obtained through the completion of a bachelor's degree in related business discipline to area assigned or computer science.
A level of experience as would typically be obtained in 3 to 5 years working with systems, working as a functional "super-user" of an application in a similar department environment, or providing consultative input for application usage or design is required.
Excellent working knowledge of typical word processing, spreadsheet and/or database applications is required. Good organizational, critical thinking, problem solving, communication and human relation skills are required.
PREFERRED QUALIFICATIONS
Experience with system implementation and project management. Additional experience with specialized applications in related area also preferred.
Additional related education and/or experience preferred. DATE APPROVED 06/26/2012 |
