Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 244 research faculty, 44,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw--within the college, Cornell Tech in New York City, and Cornell University broadly.
As part of the Cornell SC Johnson College of Business, the Samuel Curtis Johnson Graduate School of Management at Cornell University continues to transform graduate business education to better prepare graduates for success in tomorrow's business world. Johnson provides cutting-edge learning experiences that immerse students sooner and deeper in their chosen fields. As an integral part of the Cornell SC Johnson College of Business, Johnson students can access the full power of educational and research opportunities across the university to reach deeper competency in their industries and areas of interest. Johnson offers seven different MBA programs, spanning the U.S., Canada, Latin America, Mexico, and China, and is home to award-winning faculty and research.
Johnson's Ithaca Residential Student Services team serves as an essential nexus between Johnson's students and its faculty and staff. Together, the group is broadly responsible for creating the conditions to allow Johnson students to have a world-class academic, co-curricular, and community experience that meets their academic, professional, and personal goals. The department encompasses the Student Services, Registrar, and Student Activities & Special Events teams.
The Student Services Coordinator will be a vital and fully-integrated member of the Johnson Residential Student Services team, and will share the team's commitment to student experience and student success. Reporting to the Executive Director of Student Services, the Coordinator's primary responsibilities will be to:
Directly support students enrolled in Johnson's growing Master of Professional Studies (MPS) in Management Program by serving as the primary and first point of contact for student inquiries, advising, and other needs throughout the student lifecycle, from post-admission/pre-arrival onboarding through graduation. (Launched in 2017, the MPS in Management is a rigorous, STEM-designated residential program that offers students with non-business undergraduate degrees the opportunity to acquire the business acumen they need to launch their careers through an intensive one-year program.)
Work closely with the MPS in Management faculty director, the Assistant Dean of Student Services for the College, the Executive Director of Student Services for Johnson, and colleagues on the College admissions and career services teams to shape and enhance the onboarding, academic, co-curricular, and overall student experience of the MPS in Management program.
Coordinate--and actively contribute to--student services internal communication efforts for the entire Johnson residential Ithaca student community (MPS in Management and Ithaca full-time MBA programs). This includes coordinating all onboarding communication for admitted students, managing webpage and website content development, design, and updates, creating marketing materials for internal events and initiatives, developing slide decks, and coordinating email newsletters and announcements.
The ideal candidate will be a positive and engaging team player who has the ability to build trust and rapport with students of all backgrounds, and who is comfortable working within a fast-paced professional environment with competing demands. The candidate should also have:
A Bachelor's degree and 2-3 years experience in higher education (e.g. student services, campus or residential life, registrar, advising, or related functions) or an equivalent combination of education and experience.
Experience working directly with undergraduate, graduate, and/or professional students in a support capacity.
Experience that demonstrates creativity, sound professional judgment, problem-solving, and project management skills, and the ability to work effectively within a team of diverse professionals.
Superior writing and editing skills; an eye for design.
Strong public speaking skills.
Outstanding command of Microsoft applications (Word, Excel, Outlook, PowerPoint) and GSuite.
Demonstrated commitment to diversity and inclusion.
Ability to exercise a high degree of discretion in dealing with confidential data and information.
Flexibility to support occasional early morning, evening, and weekend programs and events.
Ability to attend meetings and support events held across campus and at Johnson's Collegetown location, often traveling on foot.
Ability to work at (and facilitate) occasional outdoor events (such as orientation events, hikes, team-building exercises, and outdoor socials).
Any combination of the following skills or experiences would be a strong plus:
Experience with web content management and/or web design (knowledge of WordPress a bonus).
Graphic design skills and an eye for what makes a compelling photo or visual (knowledge of Adobe Creative Suite a plus).
Experience working with people from different countries and cultures, and/or experience studying, working, or traveling abroad.
Experience working with student leaders and/or serving in student organizations.
Experience using Slack or similar internal communication platforms and/or using social media to promote programs, events, and engagement.
The SC Johnson College of Business at Cornell embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented identities to apply.
This position is full-time and is eligible for benefits. Cornell has also been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. For more benefit information, follow the link: Cornell Benefits
This position is located in Ithaca, New York. Due to the COVID-19 pandemic, and the University's need to limit the number of on-campus employees, the successful applicant will be asked to perform this role remotely at a location of their choice in the United States for a limited period of time until the University can permit more employees to work on campus.
The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.
If interested in applying we highly encourage you to include a cover letter in your application so we can better understand your interest in the position.
Candidates are encouraged to submit a professional writing sample (such as web copy, email newsletter, excerpt of a proposal or report, etc.) and/or a graphic design sample with their application materials
No visa sponsorship is available.
No relocation assistance is available.
University Job Title:
Student Services Asst V
Pay Rate Type:
Number of Openings:
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In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.