Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week. The expected daily work schedule is 12:00 p.m. - 8:30 p.m.
Department Name/Job Location:
This position is in the Department of Neurology, Sleep Lab. This position is for the Medical School Campus.
Position plans and manages administrative aspects of the Sleep Medicine Center and Sleep Lab operations, including strategic planning and overall development. Works in conjunction with Section Head and Technical Supervisor to manage the clinical aspects of the Sleep laboratory and Sleep section support.
Demonstrates a high commitment to excellence in service and quality through interactions with Neurology faculty and staff, referring physicians, patients and their families and alignment with the Department of Neurology’s Mission and Vision. Works to maintain high levels of customer satisfaction.
PRIMARY DUTIES AND RESPONSIBILITIES:
Leads, develops and supports the technical supervisor; manages the Sleep Lab team and the Sleep section support to ensure safe and quality patient care is provided in an efficient and cost effective manner. Accountable for the coordination of patient services with physicians, promotes and maintains good public relations with section teams, providers, provider teams, patients and their families. Provides supervisor direction and assistance in resolving issues and complaints by physicians, patients and referring physician offices.
Manages sleep lab staff, with 14 technical staff, and section support staff, with 3 nursing support staff, as direct reports; addresses and resolves personnel issues, maintains job descriptions, conducts annual performance evaluations, coordinates and ensures completion of staff continuing education/quality improvement/skills training, and maintains clinical and staff policies and procedures in compliance with medical school, state and federal regulatory requirements on an annual basis. Interviews and hires applicants for positions, supervises training of new employees, and makes salary recommendations.
Works with the section head and clinic administrator on setting priorities and developing the strategic plan and marketing to grow the Sleep Lab. Implements and monitors the developmental action plan. Assures the compliance of the sleep facility with outside regulatory agencies.
Manages resources, including facilities, equipment and budgets, to meet the Department goals and objectives. Ensures coordination and maintenance of equipment and supplies. Keeps supplies within set par levels. Notifies medical director of any facility related issues including the need for equipment repair or purchase.
Provide reports, analysis and maintains records as required.
Maintains communication with sleep lab staff, support section remote workers and faculty through regular meetings.
Tracks renewal of medical and prescribing licenses and credentialing of providers. Ensures support staff maintain credentials required for position (RN, RMA, RPSGT, BLS/CPR, etc.) and complete all mandatory training.
Researches and recommends new methods and procedures to improve current clinical support service capabilities, quality, and standards. Identifies inefficient workflows, develops and proposes solutions to increase efficiency and effectiveness; manages and participates in clinical support quality assurance/improvement programs; fields and formally addresses customer complaints and develops solutions to reported problems.
Achieves and maintains expertise in management areas through participation in continuing education programs, professional organizations and self-study.
Bachelor’s degree and five to seven years’ clinic office experience, including three to five years of supervisory experience in an academic health center, hospital, or healthcare industry setting required. An equivalent of eight years’ combination of education and experience may substituted.
Bachelor's degree with a minimum of eight years related clinic office experience.
Exceptional internal, external and customer service skills.
Working knowledge of patient services.
Good organizational, communication and interpersonal skills.
A thorough understanding of what medical records, phone triage, front desk and insurance verification/pre-cert positions entail is strongly preferred.
The hiring range for this position is $62,067 - $79,144 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.