As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
HMC Telecom has an outstanding opportunity for a full time day shift COMMUNICATIONS TECHNICIAN SUPERVISOR.
The Communications Technician Supervisor provides telecommunications systems services and oversees a team of telecommunications technicians who install, troubleshoots, repair, and maintain telecommunications equipment for the organization. Identifies issues and appropriate courses of action. Researches and leads implementation of new technologies. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals by following service standards; monitoring voice, data, and warning systems (overhead paging); analyzing communications records; enforcing communications policies; completing preventive maintenance requirements; supervising staff.
Supervises telecommunications systems department employee outcomes by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, and appraising job contributions; recommending compensation actions; adhering to policies and procedures.
Meets telecommunications systems department operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, customer-service, safety, security, and health standards; resolving problems; identifying system improvements.
Meets telecommunications systems department financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
Provides telecommunications systems services by following service standards; monitoring voice, data, and warning systems.
Responds to emergencies by activating call systems and warnings; initiating back-up systems.
Improves telecommunications systems services by maintaining and analyzing communications records; evaluating new equipment.
Guides telecommunications by enforcing communications policies, procedures, methods, and guidelines; recommending improvements.
Ensures telecommunications systems equipment operation by troubleshooting breakdowns; enforcing preventive maintenance requirements; calling for repairs; maintaining equipment inventories.
Protects organization value by keeping information confidential; cautioning others regarding potential breaches.
Improves telecommunications systems and management job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to communications systems and organization success by welcoming related, different, and new requests; helping others accomplish job results.
As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
Three years of senior-level communications technician experience including one year as a lead or supervisor.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.