STARTING SALARY RANGE: Commensurate with experience and education
INTRODUCTORY PERIOD: Twelve (12) months
POSITION AVAILABLE: January 25, 2021
POSTING DATE: November 12, 2020
APPLICATION DEADLINE: Open until filled
DESCRIPTION: Responsible for processing, compliance, and regulatory oversight for the billing, invoicing, accounts receivable, and cash management functions of Student Financial Services. Acts as a key member of the Student Financial Services leadership team providing management and leadership to the office. Provides counseling and guidance to students, parents, faculty, and the public relative to student billing and payment options.
Duties and responsibilities include, but are not limited to:
Provides support and leadership for the Student Financial Services Office, with emphasis on compliance with federal cash management regulations, accounts receivable management, and customer service.
Manages relationships with all Sponsor Billing partnerships, including partnership building, student communication, invoicing, reconciliation, and collection.
Oversees billing, invoicing, and collections for all student populations
Troubleshoots and manages AR module in ERP system (Ellucian Colleague) and resolves billing errors.
Oversees the credit balance refund process and ensures compliance with 14-day federal regulation and institutional policy.
Negotiates and reviews accounts with collection agencies and attorney for final settlement and/or disposition of accounts in collections
Performs analysis to determine the status and collectability of accounts and loan receivables, status of loan funds, cash flow projections, and forecasts
Manages relationship with collection agencies and loan servicers for all accounts
Stays current on federal regulations with respect to loans, disbursement of federal funds, reconciling, cash management, and processing of credit balances
Takes appointments, and counsels current and prospective students and families concerning awards and payment options, including terms and conditions of various loan programs and debt management.
Manages Federal Direct Loan, Perkins Loan, and institutional loans cohort default rate, including communication and outreach to students.
Supervises the Billing Specialist and Accounts Receivable Specialist positions.
Makes processing decisions that support the policies and goals of the University.
Performs other duties and special projects as assigned or directed.
MINIMUM QUALIFICATIONS: A Bachelor's Degree, plus a minimum of one (1) year experience in student aid, higher education administration, or in a related field that requires the management of student accounts, collections, and cash management, or an equivalent combination of experience and education is required.
Successful candidates will have similar experience demonstrating a high level of independent thinking and judgment. Candidates will have a strong background in managing student accounts and receivables. Must have excellent organizational and analytical skills and be detail-oriented; strong technical ability to understand different types of software; ability to enforce policy. Accounts receivable experience in a higher education environment, with knowledge of rules and regulations as they pertain to Federal Title IV funding strongly preferred. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.
In compliance with the Americans with Disabilities Act, if selected for the interview process and accommodations are needed, please call 909/748-8040.
The University of Redlands is again among the top 15 western master's universities in U.S. News & World Report 2012 Edition - America's Best Colleges. It is also ranked as an A+ School and a "Great School, Great Price." Since our founding in 1907, we haven?t wavered from our promise: a transformative education in an environment of academic rigor and personal responsibility, where you can blend what you learn in the classroom with life skills that will help you affect positive change in the world.