Division: Enrollment Management and Student Engagement
Evaluation Group: Staff
FLSA Status: Non-Exempt
Starting Salary: $17.20 per hour
Reports To: Associate Director, Residential Life
Positions Supervised: Student Employee Positions
The coordinator for residential life is responsible for overseeing the housing assignment process, as well as marketing, social media content and public relations (PR) website publications. This position will also support department operations by assisting in data entry, budget preparation and reporting.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description
Processes room assignments in accordance with university housing policies
Verifies accuracy of database housing assignments and billing records, making updates as needed
Maintains student application processes
Participates in resident check-in and checkout processes, coordinating schedules with appropriate parties
Maintains all Residential Life webpages and oversees department social media, marketing and advertising
Responds to the needs of students, colleagues and community members in a timely and courteous manner
Anticipates customer needs and responds accordingly, providing referrals as appropriate
Offers individualized solutions with the objective of helping colleagues overcome obstacles and achieve their goals
Communication, Collaboration and Teamwork
Communicates housing assignment and room change procedures to students and parents
Establishes publishing schedule for Residential Life newsletters and assists in promoting departmental events
Mentors students in navigating difficult conversations and situations
Creates relevant and original content for Residential Life promotional material and communication platforms
Serves as main contact for outside printing and design vendors
Planning, Organizing and Accountability
Maintains office supply inventory
Verifies student compliance with housing requirements
Generates weekly detailed capacity and occupancy reports
Assists in billing management and maintenance of business records
Ensures proper training and accurate and timely completion of student employees tasks
Initiative, Problem Solving and Decision Making
Develops and implements social media marketing plan
Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
Job may require other duties as assigned.
Required Qualifications –An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.
Minimum of 2 years of experience in housing/residential life field
Master’s degree in student personnel, higher education, education, counseling, communications or related field preferred
Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities commonly associated with this position.
Demonstrated ability to work effectively with individuals from diverse communities and cultures
Strong analytical, technological and organizational skills
Demonstrated understanding of developmental and social issues experienced by college students
Knowledge of facilities management
Strong communication, interpersonal and customer service skills
Excellent presentation skills
Proficiency with StarRez housing software and Workday
Proficient in use of technology; working knowledge of Microsoft Excel, Word, PowerPoint, Outlook, Adobe applications and social media platforms
Ability to foster and maintain working relationships
Ability to problem solve, use good judgment and think critically
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.
General office setting
Serves as a Campus Security Authority (CSA)
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Regular attendance is a necessary and essential function
Ability to sit at a computer for extended periods of time
Ability to lift and carry files and materials
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
Lindenwood University, often referred to as Lindenwood or LU, is a private, coeducational, liberal arts university located in St. Charles, Missouri. Founded in 1827 by George Sibley and Mary Easton Sibley, it is the second oldest higher-education institution west of the Mississippi River and since 1990 the fastest growing university in the Midwest. The University offers more than 120 undergraduate and graduate degree programs to more than 16,000 students a year through values-centered programs that lead to development of the whole person. Lindenwood is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.