Manage User Services teams across multiple programs based on SLAs within Center for Translational Data Science, ranging from large-scale federal contracts to smaller collaborations. Establishes performance goals, allocates resources and assesses policies for direct subordinates.
Manage Community outreach for all Center's programs and translational data science platforms.
Supervise efforts to support users in multiple projects/platforms.
Manage, build, and engage an open source community for software products developed by the Center.
Cultivate strategic stakeholder relationships to gather and understand project requirements and for potential collaborators.
Coordinate with other Center teams to align software needs, project requirements, and community needs and requirements.
Oversee management and implementation of policies, procedures, and standards as appropriate for users and user services staff.
Engage with committees and efforts around standards for open source and translational data science platforms, projects, and programs the Center supports.
Develops departmental plans, policies, procedures, and standards. Is accountable for the performance of the information systems function, including networking, systems and applications development, systems analysis and integration, and/or computer operations.
Manages all IT needs. Develops and implements business plans to deliver technical solutions.
Ensures teams provide timely and appropriate responses to IT user support issues and compliance with University security requirements.
Performs other related work as needed.
PhD in related computational field.
4+ years of customer or user-facing experience.
2+ years of experience supervising staff.
Experience with bioinformatics/medicine/healthcare.
Experience leading software IT projects/products.
Experience with Linux and/or Unix.
Experience overseeing development and implementation of workshops, training events, and demonstrations at expos and stakeholder events virtual, pre-recorded, and in-person.
Strategic planning for community engagement for translational data science programs supported by the Center and open source software developed by the Center.
Ability to partner with software development, systems operations, bioinformatics, and IT security teams for the benefit of the Center, its programs, and end users.
Overseeing and creating use documentation for open source software and for translational data science programs and platforms.
Ability to track user trends, anticipate needs, and advocate for users.
Ability to collaborate on and lead implementation of scientific use cases for public events, videos, or other demonstrations of software for programs, projects, and potential collaborators.
Ability to serve as public relations expert within Center, engaging with University of Chicago and external stakeholder staff and policies on public relations.
Ability to represent Center, programs, projects, software products, and scientific outcomes at public events and conferences.
Ensure compliance with information security for technical systems and data use requirements as they relate to user services.
Excellent technical communication skills (written and verbal) and familiarity with technology and best practices for user documentation and training.
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Internal Number: JR09415
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