Suffolk University, a prominent private institution situated in the heart of downtown Boston, seeks a creative, intellectually curious, entrepreneurial and transformational leader for the position of Director of Operations in the Center for Career Education and Professional Development. The Suffolk 2025 strategic plan calls for a bold reimagining and significant expansion of the Career Center. Over the course of the 2020/2021 academic year the Center will grow to include a Career Exploration team focused on university-wide career education initiatives, a team overseeing industry-specific Career Communities, and a team dedicated to Center operations, data, technology, and communications. It is an exciting time to join the Suffolk Career Center and to shape these new units and job roles.
This individual will lead the Career Exploration strand of the Center for Career Exploration and Professional Development (CEPD). As the first person in this role and as part of a newly expanded team, the Director will be responsible for developing standard operations and protocols within the CEPD to ensure that consistent, efficient workflows are in place. They will supervise the Center Operations team, including an Associate Director of Ops and Technology and the Administrative Coordinators, and will manage the dotted-line supervision of staff on other teams responsible for the Center's marketing/communications and data collection/analysis.
Supervises the operational staff of the Center for Career Education and Professional Development, including Administrative Coordinators and Associate Director of Ops and Technology. Responsible for developing and evaluating these staff members.
Serves as a dotted-line supervisor for individuals within Institutional Research and the Office of Marketing and Communication whose efforts are tied to CEPD outcomes
Provides guidance and leadership to staff, including training, staff evaluation (includes merit consideration), professional development, and related personnel matters.
Proposes short- and long-range operating plans, including budgets, programs and services, personnel, technology/other equipment, and space.
Defines, implements and revises operational policies and guidelines for the Center
Develops and implements a project management system and protocol for the Center, to ensure that day-to-day and long-term projects are documented, resourced, and assessed. Structures the architecture of the project management system to indicate how all of the Center's efforts support the strategic plan.
Ensures consistent use across the CEPD team of internal communication channels, project management software, and data collection tools
Works with the Associate Provost to design monthly, semesterly, and yearly strategy reporting sessions to inform relevant circles of stakeholders and
Informs and advises the Associate Provost and Directors in the Center about the semesterly and yearly calendar of events, ensuring an relatively consistent stream of programming from the CEPD and an effective use of space and other resources
Manages day-to-day budgeting and purchasing for the CEPD
Reconciles budget monthly
Confers with Associate Provost about resource allocation
Bachelor's degree and 5-8 years of experience in management or operations experience
Excellent leadership and organizational abilities
Working knowledge of customer relationship management (CRM) packages and project management software
Proven knowledge of performance evaluation metrics in a business setting
Excellent interpersonal, written and oral communication skills
Demonstrated success innovating solutions to increase productivity
Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.
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About Suffolk University
Located right in the heart of downtown Boston, Suffolk University gives its students unparalleled access to the city and all it offers.Our college green is the Boston Common. We are steps from dozens of historic sites like the Old State House, Faneuil Hall, and the Massachusetts State House. We have no real boundaries to our campus' Boston and Suffolk blend together. That means our students have incredible access to a wealth of opportunities, whether it's museums and restaurants or internships and co-ops. At the same time, we also take pride in being a personal, student-centered school, where faculty and administrators know students by name. We take the time to recognize each student's promise, figure out what makes him or her tick, and build important mentoring relationships.As we have done since our founding, we strive for one thing at Suffolk: give students the tools they need to be successful, smart, and satisfied at whatever they choose to do.