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Office Services Specialist
Paul D. Camp Community College
Office Services Specialist
Paul D. Camp Community College
 This position provides support for enrollment services in the Office of Admissions. Specific duties include the following: Provide general curriculum and program information. Update enrollment and admissions forms and distribute as needed and monitor to keep needed supply. Provide assistance with the onboarding process to include monitoring admissions application status, update language, mail out letters to new students; all data retrieved from the XAP Control Center. Pull data from EAB Navigate and provide student assistance with to do list. Review domicile portion of the admissions application and documents to determine if a student should be granted in-state tuition. Process enrollment request from students and faculty using the following forms in SIS: Class Selection, Add/Drop, No Show, Withdrawal, Program Plan Change, etc. Work closely with the Nursing and Allied Health Department regarding proper program placement for new admits as needed. Maintain and track class rosters as submitted by faculty and adjunct faculty. Assist with ensuring that dual enrollment students' information is processed correctly; both high school and homeschool. Review Employee Tuition Waivers to ensure that proper signatures are received and enroll staff members in courses as indicated and approved. Provide day and as needed evening coverage of office/counter and other college events. Greet internal and external customers, determine needs and route to appropriate personnel for assistance. Use critical thinking and sound judgement when determining customers' needs. Maintain customer sign-in log sheet. Answer phones and assist caller or route to appropriate personnel for assistance. Key in student admissions applications as needed. Troubleshoot applications and enrollment issues to include multiple student ID numbers, mismatch/incorrect DOB, SSN, and correct term for enrollment, discontinued, inactive applications, and domicile errors. Assist with the preparation of VACRAO College Night to ensure that requisitions for the event are completed and responsible for recordkeeping of funds received from participating colleges, universities, and vendors. Assist with the preparation of requisitions for Graduation needs and also help with other set-up for graduation rehearsal and graduation night. Correct admissions edits on VCCS error reports. Collaborate with co-worker(s) to ensure coverage of the front office. Scan documents using ImageNow and posting to accurate electronic folder. Collate and file confidential student records. Review to ensure that most recent forms are posted on the web page and make request to IT Department for updates as required. Assist in tracking of state vehicle reservations and resolving issues as they arise. Supervise work study students as assigned.
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| Minimum of an Associate's degree in public relations, communications, administrative support, or related field and/or equivalent training and experience. Ability to use sound judgment and critical thinking skills when determining students' needs verses studentsâ™ requests. Ability to apply knowledge of policies and procedures daily. Excellent written and oral communication skills as well as strong interpersonal skills. Proficient in Microsoft Office applications, PeopleSoft SIS, and ImageNow. Ability to relate to potential students with a diverse background. Ability to interact well with faculty and staff as it relates to providing excellent customer service to provide needed services for students. Ability to multi-task and maintain a high level of organizational knowledge and attention to detail. Willingness to work at all locations as needed. |
Internal Number: 26863
About Paul D. Camp Community College
Virginia's Community College's educate 240,000 credit students annually and over 170,000 non-credit students at 23 Community Colleges with over 40 campus locations throughout the Commonwealth. Our mission is to provide comprehensive higher education and workforce training programs and services of superior quality. These programs are financially and geographically accessible to meet the individual, business, and community needs of the Commonwealth.
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