Reports To: Assistant Director, Admissions; Site Director; Senior Site Director
Positions Supervised: N/A
The admissions counselor is responsible for managing all aspects of admissions and enrollment for prospective students, as well as applicants to the university. This position recruits new students, collects and documents all admission submissions and conducts financial aid packaging. This position will focus on assisting active duty, veterans, and eligibly military dependents through the admissions process.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Assists students in determining military benefit eligilbity and completing required paperwork
Manages recruitment and admissions processes
Assists in managing day-to-day functionality of office environment at St. Charles and other university affiliated locations
Creates financial award packages for new students in collaboration with the Student Financial Services and the university’s institutional aid policy
Represents university admissions at school visits, community events, college fairs and all other recruitment initiatives
Meets recruitment goals and adheres to department policies for student outreach
Meets with students and prospective families to explain program offerings, completes new student paperwork, reviews admissibility standards, determines all financial aid qualifications/awards and prepares financial packages for each student in a timely and professional manner
Provides a professional level of service for all employees, students and external partners
Leads campus tours and student appointments
Serves as university liaison for new students, external parties and all essential university departments
Communication, Collaboration and Teamwork
Communicates and documents all correspondence with current and prospective students
Fields phone calls and walk-in appointments for all programs and formats
Collaborates with all university departments and academic schools to provide superior student service
Planning, Organizing and Accountability
Complies with federal, state, institution and accreditation policies and procedures
Completes routine reports for recruitment, projections, scheduling and development
Maintains accurate records and data on admitted students and applicants
Adheres to university policies regarding travel and procurement
Initiative, Problem Solving and Decision Making
Makes admissions recommendations based on holistic review of academic profile and extracurricular qualifications
Evaluates program effectiveness, assesses outcomes and develops improved programming for the university
Supports Enrollment Management with student issues and concerns
Assists other recruitment divisions to meet department needs and recruitment goals
Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
Job may require other duties as assigned.
Required Qualifications –An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.
Bachelor’s degree required
Minimum of 2 years of experience in sales or customer service
Valid driver’s license
Experience in post-secondary education and recruitment preferred
Master’s degree preferred
Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities commonly associated with this position.
Demonstrated ability to work effectively with individuals from diverse communities and cultures
Knowledge of comprehensive bachelor degree programs and of marketing and public relations principles
Strong oral, written and interpersonal communication skills
Excellent attention to detail
Organized with the ability to multitask
Strong professional integrity and ability to maintain strict confidentiality
Ability to use good judgment and think critically
Knowledge of general office software, particularly the Microsoft Office Suite, customer relationship management (CRM) programs and internet
?Knowledge of military benefit eligilbity for students who are active duty, veterans, or an eligible dependent
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s essential functions.
General office conditions
Evening and weekend hours
Overnight travel may be necessary
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to work effectively at a computer and on telephone for several hours at a time
Adequately mobile to greet candidates and families on campus or by phone
Ability to travel for recruiting purposes
Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
Lindenwood University, often referred to as Lindenwood or LU, is a private, coeducational, liberal arts university located in St. Charles, Missouri. Founded in 1827 by George Sibley and Mary Easton Sibley, it is the second oldest higher-education institution west of the Mississippi River and since 1990 the fastest growing university in the Midwest. The University offers more than 120 undergraduate and graduate degree programs to more than 16,000 students a year through values-centered programs that lead to development of the whole person. Lindenwood is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.