UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. UW Medicine - Northwest is a full-service, non-profit community hospital, offering comprehensive medical, surgical and therapeutic services. With 281 beds, more than 1900 employees and a world-class medical staff, we provide innovative, technologically advanced care on a patient-friendly, easy-access campus just north of Seattle. We're proud of the acclaim we've received for our excellence in patient care and safety. Among the local, regional and national recognition we've received are: The Distinguished Hospital for Clinical Excellence Award; The Emergency Medicine Excellence Award; The Stroke Care Excellence Award; Winner of the HealthGrades Distinguished Hospital Award for Patient Safety for the last three years in a row, we’re also one of the safest places to get care – among the top 5% in the country. UW Medical Center - Northwest has an outstanding opportunity for a DAY-SHIFT, FULL-TIME, PATIENT SERVICES SUPERVISOR. The Patient Services Supervisor is responsible for supervising Patient Services Representatives and/or other assigned staff, directing and providing support services, and coordinating all patient care services including patients’ entry into and flow through the health care system.
Assists manager and physicians to develop and implement patient care systems
Identifies and plans for staffing needs and proactively takes appropriate action
Prepares employee schedules and assigns work to staff; evaluates daily workload, workflow, and adjusts staff assignments accordingly
Effectively delegates, manages change, sets expectations and goals, makes decisions, solves problems, and models fairness and respect
Builds relationships and fosters teamwork and collaboration to accomplish organization’s goals
Identifies quality benchmarks, assesses departmental performance and designs improvement plans
Develops goals and objectives and maintains policies and procedures
Develops budget and monitors/controls expenses to fit budget expectations
Improves department cost efficiency and productivity
Facilitates open communications and joint decision making with staff
Interviews and selects staff, hires, and promotes
Evaluates staff performance and competency; coaches/disciplines/discharges to improve individual and departmental performance
Collaborates with management to develop departmental budget, monitors data to evaluate department productivity, maintains a cost-effective department
A Bachelor’s Degree in a medically related or public relations field and one year experience in a healthcare setting which includes lead responsibility
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.