The Office of Student Advocacy and Support (OSAS) works to connect students with on- and off-campus resources that meet their specific needs. OSAS provides advocacy support for students facing challenges that impede academic progress and assists in navigating campus policies and procedures. The office works to eliminate barriers to success by providing services and resources for food, housing, clothing, and emergency financial assistance to meet basic needs. In collaboration with campus partners, OSAS provides support to all students and empowers them to use available resources to strengthen academic persistence and encourages the development of student coping skills, resiliency and self-advocacy.
The Coordinator for Student Advocacy is a key member of the Office of Student Advocacy and Support, assisting in managing advocacy services provided to graduate, undergraduate, and professional students and faculty/staff. The Coordinator for Student Advocacy is a neutral third party position where students can express their problems, disputes, or concerns they may have with the University policies, procedures, decisions, or interactions with faculty/staff for academic and non-academic issues. Utilizing conflict resolution and mediation techniques and skills, works with individuals and/or groups to present a range of options to resolve conflict by candidly discussing problems and issues, opening channels of communications, and making referrals to appropriate university and off-campus resources, providing conflict resolution coaching and mediating cases if appropriate. The Coordinator serves as the primary contact for the emergency withdrawl process, tuiton disputes, grade petitions, SAP appeal assistance, absense notifications, and disputes between students and faculty. The Coordinator for Advocacy will support the Assistant Director for Student Advocacy and Behavioral Case Management in advising and supervision of interns and/or practicum students.
Primary Duties and Responsibilities:
- Advocate for student rights and promotes the development of critcal thinking, problem-solving, and self-advocacy skills. The Coordinator for Student Advocacy upholds all reporting and referral protocols including the investigation of student complaints through individual interviews, consultations, and record reviews, according to university, state, and federal regulations.
- Advises students, faculty, and staff about university policies, procedures, and institutional resources available and assists in navigating on-campus systems. Troubleshoot and personally respond to upset clients with support/consultation from the direct supervisor where needed. Guide students in preparing the necessary documentation as well as procedures on how to proceed regarding a complaint, grievance, emergency withdrawal, appeals/disputes, or student absence.
- Input, follow up, manage, and resolve cases through Symplicity from beginning to resolution. Assists in assessing programs based on developed learning outcomes and improving programs and outreach efforts making intentional use of the resulting data. Handle highly sensitive information. Share responsibility for all administrative duties including, but not limited to, fielding phone calls, emails, and setting up appointments.
- Provide training and support to students in skill development to navigate their own challenges and bring about resolution through the development of presentations, outreach, and resources for all students. Assists office and division with all events, tabling, outreach, office support, and presentations as needed. Assists as needed with content for all divisional and departmental publications related to student advocacy.
- Serve as an active member of the Sexual Assault Prevention Intervention and Response Team, the Housing and Residence Life Refund Appeal Committee, and other University committees as deemed necessary to perform work. Follow-up with cases from committees in which the assistance of The Coordinator for Student Advocacy is requested or required.
- Work closely with Division of Student Affairs, Student Organization leaders, the Multicultural Center, Office of International Affairs, Campus Police, Athletics, the LGBTQ+ Center, Adaptive Educational Services, Office of Equal Opportunity, Counseling and Psychological Services, and other areas on campus to establish opportunities to connect with students in need to find ways to help them succeed.
- All other duties as assigned.
Bachelor's degree in mental health, social work, public health, higher education, or a related field and two years of experience.
Combinations of education and related experience may be considered.
Experience working with diverse populations. Experience with outreach support for students. Ability to mange sensitive information with high levels of discretion. Effective interpersonal and communication skills. Strong problem solving, conflict resolution, advocacy, and facilitation skills. Knowledge using Microsoft Office Suite, including Outlook, Word, Excel, and Google platforms of each. Experience working as a member of a team and also under minimal supervision. Ability to handle sensitive information in a responsible and accurate manner. Strong listening and diplomacy skills. Ability to effectively utilize computer-based word processing, spreadsheet, database, electronic communication, case mangement, and scheduling software. Familiarity with the use of audio/visual equipment and standard office equipment, including copy machine, fax, and multi-line phone systems.
Master's degree in mental health, social work, public health, higher education, or a related field. Experience working with students in a higher education environment. Experience with crisis management support for students, and use of Simplicity or other case management software. Knowledge of IUPUI policies and procedures. Experience working in a large, urban university setting.
Working Conditions / Demands
This position requires sitting for extended periods of time, working at a computer for extended periods, active listening, communication, use of a computer, talking on a phone, virtual and face-to-face meetings, presentations both virtually and in-person/on-campus, and traveling for professional development (as needed).
Salary Plan: PAE
Salary Grade: 2SA
Job Function: Student Services
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
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Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.