Financial Aid Counselor - Student Financial Services 15420
The Department of Student Financial Services at West Virginia University is seeking applications for three (3) Financial Aid Counselors. This position is responsible for providing financial aid counseling to students, parents and others interested in student financial aid. In addition, this position will assist in the administration of financial aid funds including the awarding of financial aid to eligible students, and will work closely with other financial aid staff, related institutional offices and external agencies to ensure efficient and timely delivery of funds for students. The Financial Aid Counselor represents the Financial Aid Office at financial aid and student recruiting events, both on and off campus.
In order to be successful in this position, the ideal candidate will:
Process financial aid awards, identify and resolve over-award situations, identify and resolve discrepant information, review verification documentation and make necessary updates, and process PLUS and Private Loan applications and other financial aid processes to ensure the accurate awarding of aid to students.
Work directly with students/parents to immediately identify resolution to issues and/or concerns in relation to processing of financial aid.
Communicate clearly about documentation students/parents need to provide, update BANNER to reflect needed documentation, review documentation once received and makes necessary adjustments.
Document situation and any changes/adjustments that are made.
Exercise authority granted by Department of Education through professional judgment to adjust students' costs of attendance and Expected Family Contribution data elements based on information received through special circumstance requests to determine if additional financial aid can be awarded.
Confer with appropriate staff to reevaluate financial aid status for families requesting revisions to financial aid packages.
Counsel students, parents, high school personnel and others regarding financial aid programs offered by federal, state, private and institutional sources. This includes counseling students regarding academic progress, student aid budgets, dependency status, withdrawals, debt management and financial responsibility issues.
Make recommendations on alternate funding sources for students in need of additional funds.
Address general questions on enrollment processes such as admissions, scheduling and payment of invoices.
Assist with administering over $400 million annually in student aid funds.
Perform final review of aid applications and awards using integrated computer system.
Review, interpret and ensure compliance with over 7,000 student aid regulations.
Interact on a daily basis with a variety of publics to include federal and state agencies and other University offices.
Continually monitor ever-changing rules, regulations, policy bulletins and statutes from the federal and state government, other agencies and the University. This is accomplished through the reading of various policy manuals, Federal Registers and other sources, attending training sessions and conferences.
This position requires travel to attend training and conferences and to represent the University at recruitment functions, informational seminars and public relation activities.
Perform other financial aid related duties as assigned by supervisor of other financial aid senior staff.
A bachelor's degree in a related field or an equivalent combination of education and/or experience.
One (1) year of experience involving:
Working in higher education in an administrative or counseling field, with preference given to applicants with direct work/interaction with students in areas of merit scholarships, financial aid, admissions, student recruitment, student advising, student orientation, or closely related experience.
Computer experience using programs such as Word, Excel and complex databases.
Working in a student services area providing information on academic policies and/or assisting students, faculty and staff. Experience working with the Banner student information system or similar large relational database systems.
Excellent customer service skills. Must be able to exhibit professionalism at all times.
Excellent communication skills both oral and written are required.
Must be able to maintain confidentiality at all times.
Ability to understand and follow complex instructions.
Must be able to use a personal computer includes programs such as Word and Excel.
Must be able to multi-task and work in a fast-paced, team-oriented, student-centered environment.
Accuracy and attention to detail are essential.
Strong organizational skills and the ability to establish priorities.
Ability to work with and meet deadlines.
Basic research skills.
Must be able to obtain and maintain access to federal database such as, but not limited to, FAA Access and COD.
At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at https://talentandculture.wvu.edu/
West Virginia University is proud to be an Equal Opportunity employer, and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: Sep 2, 2020
Posting Classification: Non-Classified
Exemption Status: Exempt
Benefits Eligible: Yes
Internal Number: 210643
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.