Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
The Senior Manager of Innovation and Effectiveness will report to the Senior Director of Advancement Administration and works closely with the Program Executive Director for the University Advancement Systems Replacement Project. The Senior Manager will serve as the primary change manager, contributing to the effective implementation of new University Advancement systems and tools designed to improve operational excellence and the ability to make insight-driven decisions. The Senior Manager will work as part of a team of change management, communications, and training professionals. This team will play a central role in developing and implementing plans to create awareness, understanding, engagement, acceptance, and adoption of new systems, as well as new processes, procedures, and ways of working. Inherent in this role is the keen ability to lead and integrate change, organizational development and communications, and training activities in culturally sensitive ways to ensure desired behavior changes.
PRIMARY DUTIES AND RESPONSIBILITIES:
Lead the development of an end-to-end change management strategy and associated implementation plans in support of new initiatives in University Advancement, including the Systems Replacement Program. Activities may include, but are not limited to, stakeholder identification and outreach, change network development and management, organizational readiness assessments, resistance management planning, communications planning, organizational development; and training program development.
Implementation, Communication, and Evaluation
Work with project teams to gather and analyze detailed information about process and system designs and the impact on various stakeholder groups. Understand the significance of the changes within the functional areas to provide information and recommendations about intended or unintended impacts on individuals and/or the university. Identify human and organizational risks and elevate these risks and other issues that may impact success. Contribute to and support communications efforts. Facilitate organizational change events. Measure effectiveness of efforts and make adjustments where necessary.
Coaching and Counsel
Coach stakeholders, managers, project teams, program leaders, executives, and others as identified to ensure they effectively support desired changes.
Manage the design and delivery of training programs and resources for users. Assess effectiveness of training efforts and make adjustments as needed.
Perform other duties as assigned.
Bachelor’s degree with five years of relevant change management experience.
Master’s degree with seven or more years of experience in executing change management initiatives in large, complex environments. Prosci Change Management Certification or other change management certification is preferred. Consulting or agency experience also is a plus. Expertise in leading internal/employee communications is essential. Expertise in training and curriculum design/delivery, and adult learning, is preferred. Organizational development and psychology experience and/or education preferred. Industry experience in university advancement desired; as is general experience in higher education.
Team Skills: Supports teammates at all times and in any way necessary to maintain a productive, energetic, efficient, and dynamic project team. Communicates effectively and frequently both verbally and in writing with other members of the team. Collaborates with other teammates to provide assistance and expertise, as well as to receive expert input and assistance from others delivering the best solution and experience for the customer.
Customer Service: Must possess an aptitude for patience, professionalism, tactfulness, and empathy. Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Must be able to quickly defuse stressful or anxious situations. Willingness to seek and respond to feedback on services provided.
A creative and strategic thinker who possesses a confident style, coupled with sensitivity, flexibility, and sense of humor. Good judgment, discretion, tact, and diplomacy skills are a must.
Ability to work effectively in a highly collaborative, matrixed, and consensus-driven environment.
Experience and knowledge of change management principles, methodologies, and tools.
A solid understanding of how people go through change and the change process. Experience or certification with the Prosci ADKAR model is a plus.
Experience with internal/employee communications.
Superior written and verbal communications skills.
Ability to establish and maintain strong relationships at all levels within an organization.
Flexible and adaptable, ability to work in ambiguous situations.
Problem solving and root-cause identification skills.
Acute business acumen and understanding of organizational issues and challenges.
Excellent active listening skills.
The hiring range for this position is $78,873 to $104,499 annually.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Advancement Administration. This position is for the Danforth Campus.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.