Application Deadline - In order to receive full consideration for your application, please submit your bid within the first seven calendar days of this posting. UM job openings are posted for a minimum of seven calendar days and the SSW may start the review/selection process as early as the eighth day after posting. This job may be removed from posting boards and filled any time after the minimum posting period has ended.
Application Instructions Candidates should submit the following as one document: 1. Cover Letter / Letter of interest 2. Resume 3. One page statement that discusses/shares a recent experience; what was learned from this experience, and what you did with what you learned.
In order for the Career Portal system to accept a cover letter and one page statement, please include these as a page of your resume document.
OVERVIEW The Child and Adolescent Data Lab of the University of Michigan’s School of Social Work is an applied research center focused on using a data-driven approach to inform policy and practice decisions in child welfare and juvenile justice. The Child and Adolescent Data Lab began in 2015, with a mission to harness the power of data to improve outcomes for vulnerable children, adolescents and their families. The Child and Adolescent Data Lab exists to:
Create strong and long-lasting partnerships with agencies and systems that desire to optimize a data-driven approach to the detection, implementation and evaluation of programs and policies
Connect and analyze administrative data across agencies to help inform policy and practice
Produce and disseminate useful products (e.g. peer reviewed publications, reports) that advance the knowledge base
This position will report to the Director of the Data Lab and to MDHHS Wayne County South Central District Manager. This position is part of a collaboration between the University of Michigan’s School of Social Work, Poverty Solutions and the Department of Health and Human Services. This position is part of a pilot intervention focused on improving the economic stability of families and decreasing the risk of child neglect. Although the position is located in Detroit, the University of Michigan is the hiring agent (i.e. employer).
JOB DESCRIPTION The primary focus of this position is to connect families with public benefits and other critical resources. Employees in this job will work with families that have at least one substantiated case of child neglect to determine their eligibility for public benefits and financial assistance programs. The work involves maintaining ongoing cases which includes frequent contacts with clients and others to obtain and verify information needed to approve services under various benefit and financial assistance programs, Food Assistance, Medical Assistance, and other programs administered by the Michigan Department of Health and Human Services (MDHHS). The position requires knowledge of the child welfare system, navigating the eligibility process for public benefits, knowledge of additional local resources and experience working with families with young children (ages 0-5).
Engage directly with MDHHS-identified clients that meet the program criteria to obtain necessary information to assist in obtaining public benefits and services.
Coordinate with MDHHS Eligibility Specialists and MDHHS Services Specialist to assist client in obtaining all possible benefits and services.
Reviews and evaluates clients' circumstances and documentation to assist the client in applying for benefits and services.
Assists clients in completion of application forms and explains programs and requirements; refers clients to other agencies or service programs as appropriate. (moved this up from below)
Maintains an ongoing caseload by keeping case history files current and responding to client inquiries and complaints.
Monitors case status by coordinating with MDHHS Eligibility Specialists to review eligibility and income reports.
Conducts correspondence needed to maintain cases, and maintains accurate case records.
Contacts landlords, nursing homes, physicians, court officials, and others to verify information regarding income, assets, obligations, etc., to help ensure eligibility requirements are met.
Will help coordinate requests for immediate assistance when warranted to obtain shelter, transportation, medical care, or utility service for needy clients.
Explains procedures and actions taken, responding to clients' requests for information or desire to appeal decisions or denials, and meets with clients to review reasons for ineligibility.
Meet clients in the community to acquire documents, signatures, verifications, and other necessary appointments related to the acquisition of benefits.
Special Requirements, Licenses, and Certifications Candidates are subject to a MDHHS background check. Valid Driver’s License is required.
Knowledge, Skills, and Abilities
Knowledge of benefits programs processes.
Knowledge of Michigan child welfare system and MDHHS services.
Knowledge of interviewing methods to elicit client eligibility information.
Knowledge of the problems of and services for disadvantaged people.
Ability to read, interpret, and apply program policies and procedures.
Ability to conduct information-gathering interviews.
Ability to follow oral and written instructions.
Ability to engage families
Ability to code forms from instruction manuals.
Ability to enter data using a keyboard.
Ability to communicate effectively.
Ability to maintain favorable public relations.
Ability to maintain confidentiality of information.
Ability to create and maintain case records, compile information for reports, and compose correspondence related to the work.
Education and Experience Bachelor’s Degree from an Accredited College or University OR Minimum of 5 years of experience in Human Services, Social Work, Family Services, or equivalent field.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 187893
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.