The Alumni Association of the University of Michigan (AAUM) is looking for a User Experience & Product Management Lead who will be responsible for defining and delivering a consistent, intuitive and high-quality experience for our customers across all interaction points including multiple digital channels. In this role, you will serve as an integral resource among our Program, Technology, and Marketing teams to create an outstanding user experience.
To be successful in this role, you must be a hands-on contributor in a fast-paced agile environment, have a passion for user-centric design, and be a strong communicator. This role will provide you with the opportunity to participate in and oversee product-specific information design and development including user stories, user flows, wireframes, mockups, and prototypes. This role will take input from various internal and external stakeholders to fulfill the responsibilities of the role and achieve business objectives.
Provide leadership and implementation in defining and delivering key products. Work across multiple teams and collaborate with vendors and campus partners.
Interact with all levels of the organization to provide insight and education regarding user experience and interface usability
Advance and govern the user experience design strategy
Define and drive use cases, user personas, product features/requirements, roadmaps, and release plans for product features.
Understand stakeholder needs and requirements and represent them in project strategy documents and statement of work.
Continuously assess customer interaction points and recommend design improvements
Stay abreast of emerging UX technologies, tools, trends and techniques benefiting the advancement of innovative software solutions
Establish governance and drive adoption of UX design and usability standards and best practices based on industry trends to ensure consistency across applications
Works closely with the users and technical teams to ensure that the business requirements are clear and well defined and that new product features meet the business requirements; plays the role of a business analyst.
Collaborate with Program Managers, Marketing Leads and Application Developers to design user interfaces for proprietary web and mobile applications
Create artifacts such as user stories, wireframes, mockups and prototypes to effectively convey product workflow architecture and user experiences to stakeholders
As needed, provide direction to art directors and front end web developers to ensure consistency in the development of graphical assets for all delivery channels
Perform usability testing across all digital channels to validate final designs
Lead the product feature planning process; ensure that the product set meets the requirements laid out in the statement of work.
Understand the market and competition for the product set and develop product and competitive positioning.
Oversee the product development budget and be financially responsible (e.g., managing monthly spending, forecasting, and stewarding) for the Alumni Association’s resources by aligning programs with organizational goals.
Effectively lead, manage and supervise the team communicating expectations, setting work schedules and priorities, providing opportunities for personal and professional growth through regular performance reviews, guidance, and encouraging training while presenting new techniques, and recruiting/hiring staff as needed.
General Duties and Responsibilities
Provide organizational leadership by demonstrating AAUM core values: All In, Serving Heart and Solution Seeker, and helping other staff members demonstrate those values.
Value and embrace different identities and diversity of thought recognizing that everyone has unique and different experiences that contribute to the best solution seeking and success for AAUM.
Work with AAUM staff members to gain a clear and consistent understanding of the details of the strategic transformation and feel equal ownership of every piece of it, including pieces for which there is no direct responsibility.
Be inclusive and collaborative with every other member of the staff and every other team. Operate as a critical contributing member of the staff to complete objectives in many different areas in order to move the whole organization toward strategic transformation.
Support University Relations efforts by demonstrating AAUM value to campus units/partners (i.e., schools/colleges, campuses).
Staff team and Alumni Association events.
Provide staff support to the Alumni Association’s Board of Directors, its committees, and other volunteers.
Coordinate special projects as assigned or required.
Participate in Alumni Association and other University committees as required.
Participate in team and staff meetings.
Share knowledge through internal communication.
Support the Alumni Association’s vision of becoming more relevant to all alumni.
Remain current with respect to technology and the University’s educational resources.
Direct supervision is received from the Executive Director of Marketing & Communications.
Supervision exercised over the digital design team.
Bachelor's Degree in Computer Science, Business Administration, Marketing, Communications, or related field; or equivalent combination of education and experience.
Minimum 4-5 years of professional experience in product management, UX design/research, UI design, graphics, information architect or similar role.
Strong ability to use design thinking to quickly interpret and transform ambiguous information into UX design artifacts to communicate concepts and ideas to various stakeholders. Showcase user empathy in being able to understand stakeholder problems and find the best solutions.
Proven ability to collaborate closely with stakeholders and software development teams to achieve desired business goals
Experience advocating for UX and usability best practices to all levels of the organization
Experience maintaining comprehensive artifacts such as application style guides and ensuring consistency and adherence to defined design standards
Samples or portfolio of work demonstrating past experience required
Experience in the product development lifecycle process, having delivered products before, created requirements, made prioritization & judgment calls, and driven team coordination, collaboration, and accountability.
Experience collaborating through influence, persuasion and negotiation.
Ability to think strategically, including analyzing data, extracting trends and applying findings to improve products.
Experience driving tightly organized execution.
Experience with Microsoft Office, including Excel skills.
Team player and a strong attitude for collaboration
Excellent written and verbal communication skills
A proven ability to generate creative, innovative solutions to issues with a can-?do attitude with a mindset to be results-driven.
Ability to work effectively with leaders and colleagues in a multicultural and diverse environment.
Experience with standardized project management methodologies and processes including effective use of collaborative project management tools.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 187758
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.