Are you an innovative and creative thinker in the digital space? A self-starter who thrives in a fast-paced, agile culture—someone who embraces and leads through change and ambiguity? We're looking for an experienced leader capable of successfully working with internal and external stakeholders towards a common goal on a dynamic team. The Digital Experience Director is responsible for guiding and leading the customer experience strategy for clients in a variety of industries; providing agency thought leadership on digital communications and marketing; and establishing agency and account best practices.
Duties: • Develop and execute comprehensive web strategies in alignment with account or agency strategies • Leads overall web team and team budget to ensure a best-in-class digital experience for users • Champion and educate internal teams on best practices in UX design and Web Management that drives engagement, conversion, and advocacy for agency clients and the agency at large • Analyze multiple data-centric resources, researching user behaviors across web properties and seeking the why • Define, test, and validate new ideas/concepts and features working with key cross-functional team members across the agency • Serve as a champion for the end user, leveraging quantitative and qualitative data that provides analysis and insights into ways that guide end-to-end web experiences and enhancements that drive customer satisfaction and ROI for clients • Continuously improve and influence innovation across the digital customer experience for both the agency and its clients • Ensure compliance with legal requirements (GDPR, CCPA, HIPAA) and company policies on web site usage, security, and standards for agency and its clients • Maintain industry awareness of trends, create POV documents and assess how technology and innovation fit into the bigger picture of digital and traditional communications and marketing
About G&S Business Communications
We believe in the power of focus, bringing you deep knowledge in select markets. We break down silos to give you the brightest team, no matter their location or titles. We shine longer, creating true partnerships with our clients.