Job Summary

Our leading veterinary emergency and specialty hospital is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Practice Manager. The Practice Manager will be responsible for the overall operations, development and success of our emergency and specialty practice. In this important role, the successful applicant will act as an information resource and ambassador to clients, the general public, Veterinarians and staff. If you have experience in a management role at a medium-sized medical practice, we encourage you to apply for this position.

Responsibilities and Duties

Work closely with the Chief of Staff to advance clinical objectives and department supervision

Manage daily staffing to ensure optimal operation of the practice

Assist in hiring processes of all clinical staff

Regularly review productivity and make staffing adjustments as needed

Review accounts receivable reports monthly 

Optimize departmental profitability through identification of revenue opportunities and operational efficiency

Organization of clinical scheduling and assessment of needs

Communicates objectives, motivates staff, builds and maintains morale, core values and standards.  

Takes an active role in practice staff meetings.  

Promotes a cooperative working environment among staff members.

Shows enthusiasm and willingness to perform as necessary to help the practice function as a unit.  

Maintains positive, cooperative relationships with other employees.  

Promotes continuous quality improvement.

Obtain and retain a stable of locum (both ER and Specialty) vets and coordinate continuity of services

Coordinate CVO communications 

Referring Veterinarian and patient outreach initiatives

CLIENT (REFERRING VETERINARIANS AND PET OWNERS) RELATIONS  

Promotes a client-centered environment and facilitates programs and processes that meet client needs.  

Maintains the practice philosophy for attracting new clients and retaining existing clients.  

Facilitates resolution of client problems that doctors or other staff members cannot finalize. 

Resolves financial problems with clients, collecting delinquent accounts and "NSF'” checks; determines when special financial agreements are appropriate

MARKETING  

Initiates new programs and markets services through public relations campaigns.  

Maintains effective advertising  

Organizes representation of the clinic at local conferences and continuing education for local and provincial veterinary medical associations as well as well as general public animal centred events

Qualifications

Certified Practice Manager credential in clinical practice (ie. Certified Veterinary Practice Manager, Certified Physician Practice Manager medical or dental)

3+ years' experience in clinical office management

Working knowledge of medical terminology

Proficiency with EMR systems and software applications, including Microsoft Office Suite

Excellent written and oral communication skills

Work exposure to all aspects of a business enterprise, with demonstrated competence in budgeting and financial reporting and in staff management.

Personal Requirements

Feel and express a genuine liking for animals and for working in an animal care environment.  

Must be able to work under the broad general administrative supervision of the owners and Veterinary Managers, and to be able to use sound personal judgment in selecting methods, establishing priorities, and arriving at conclusions 

Must be able to tactfully demonstrate “take charge” capabilities.  

May be required to work uncommon hours, overtime, and be subject to recall in emergency situations.  

Deal intelligibly, pleasantly and efficiently with clients on the telephone and in person, often doing several things at one time.  

Display tact and diplomacy with staff members and clients.  

Work frequently in the presence of other staff members and clients.  

Be flexible in attitude and work habits