Reports to: Assistant Director, Transfer Admission; Assistant Director, Freshman Admissions
Positions supervised: N/A
The admissions counselor is responsible for managing all aspects of admissions and enrollment for prospective students, as well as applicants to the university. Duties include, but are not limited to, recruiting new students, collecting and documenting all admission submissions, and conducting financial aid packaging.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description to meet evolving department and university needs.
Manages recruitment and admissions processes
Assists in managing day-to-day functionality of office environment at St. Charles and other university affiliated campuses
Creates financial award packages for new students, in collaboration with Financial Services’ office and university’s institutional aid policy
Represents university admissions at school visits, community events, college fairs, and all other recruitment initiatives
Meets recruitment goals and adheres to department policies for student outreach
Meets with students and prospective families to explain program offerings, completes new student paperwork, reviews admissibility standards, determines all financial aid qualifications/awards, and prepares financial packages for each student in a timely and professional manner.
Provides a professional level of service for all faculty, staff, students, and administration, inclusive of external partners
Leads campus tours and student appointments
Serves as university liaison for new students, external parties, and all essential university departments
Communication, Collaboration, and Teamwork
Communicates and documents all correspondence with current and prospective students in a timely and professional manner
Fields phone calls and walk-in appointments for all programs and formats
Collaborates with all university departments and academic schools to provide superior student service
Planning, Organizing, and Accountability
Complies with federal, state, institution, and accreditation policies and procedures
Completes routine reports for recruitment, projections, scheduling, and development
Maintains accurate records and data on admitted students and applicants
Maintains confidentiality of all school and student matters
Adheres to university policies regarding travel and procurement
Initiative, Problem Solving, and Decision Making
Makes admissions recommendations based on holistic review of academic profile and extracurricular qualifications
Evaluates program effectiveness, assesses outcomes, and develops improved programming for the university
Supports Enrollment Management with student issues and concerns
Assists other recruitment divisions to meet department needs and recruitment goals
Support the Mission of the University
Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds
Job may require other duties as assigned.
Required Qualifications –An equivalent combination of education, training and experience will be considered (additional requirements may be designated by position).
Bachelor’s degree required
Minimum of 2 years of experience in sales or customer service required
Valid driver’s license required
Experience in post-secondary education and recruitment is preferred
Master’s degree preferred
Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of the knowledge, skills and abilities commonly associated with this position.
Demonstrated ability to work effectively with individuals from diverse communities and cultures
Knowledge of comprehensive bachelor degree programs and knowledge of marketing and public relations principles
Strong oral, written, and interpersonal communication skills to interact with candidates, their families, and community partners
Excellent attention to detail
Organized and able to multitask
Strong professional integrity and ability to maintain strict confidentiality
Ability to use good judgment, think critically, and communicate effectively
Knowledge of general office software, particularly the Microsoft Office Suite, CRM and internet
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
General office conditions
Evening and weekend hours required
Overnight travel may be necessary
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work effectively at a computer and on telephone
Must be adequately mobile to greet candidates and families on campus or by phone
Must be able to travel to recruit
Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
Lindenwood University, often referred to as Lindenwood or LU, is a private, coeducational, liberal arts university located in St. Charles, Missouri. Founded in 1827 by George Sibley and Mary Easton Sibley, it is the second oldest higher-education institution west of the Mississippi River and since 1990 the fastest growing university in the Midwest. The University offers more than 120 undergraduate and graduate degree programs to more than 16,000 students a year through values-centered programs that lead to development of the whole person. Lindenwood is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.