Welcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, possibilities and values that guide exceptional care. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams, overflowing community and the wholeness of mind, body and spirit that is Centura Health.
Flourishing Begins Here
You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills but your commitment to a greater cause is something we value even more.
Promotes patient and family centered care by collaborating with entity key stakeholders, Group Patient Representative, and Group Quality Director. Under the direction of the entity Quality Director and Patient Safety Officer, oversees patient and customer service focus for the hospital creating a supporting and healing environment for the patient and their families. Identifies organizational opportunities for delivering a superior patient experience based on customer feedback, proactive consultation, satisfaction results, and analysis of complaints and grievances. Serves as the entity Patient Representative and champion for HCAHPs initiatives.
What You Bring/Job Requirements
In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:
Minimum Experience Requirements
3 years of related experience in hospitality or public relations Alternate dispute resolution training and/or mediation training or certification and/or conflict resolution training preferred Medical Terminology knowledge preferred Previous hospital patient representative experience preferred Previous leadership experience preferred Strong communication and presentation skills Knowledge of healthcare operations and regulations
Bachelor's Degree required
Your Connected Community
Castle Rock Adventist Hospital
Situated between Denver and Colorado Springs, Castle Rock Adventist Hospital is a recently-built
55-bed acute care hospital and Level III Trauma Center providing comprehensive health care to the greater Castle Rock community and surrounding areas. From experienced emergency services to special deliveries in our state-of-the-art Birthplace with a Level II NICU, this hospital was built as a true community partnership between Centura Health and the people of Castle Rock. Area residents not only look to this hospital for care, but enjoy visiting its community gardens, outdoor spaces and restaurant. The ER is one of the busiest in the area - staffed with board-certified emergency physicians and specialty-trained emergency nurses. Our on-site imaging includes MRI, CT, ultrasound, X-ray and digital mammography. If you are looking for the close-knit feel of a modern, neighborhood hospital in a picturesque, family-oriented community that offers the very best of Colorado living, explore our opportunities.
Find your ideal career at Centura Health! With 16 hospitals, physician clinics, hospice services, home care and senior living communities, Centura Health's vast network of care spans Colorado and Western Kansas so you can experience a balanced lifestyle and enjoy a fulfilling career anywhere you want to work, live and play in Colorado. From the fast pace of a Denver-area Level 1 Trauma Center to a smaller rural or mountain hospital – we proudly offer a more diverse range of work settings and locations than any other health care employer in the state. Centura is an equal opportunity employer.