The Jr. Salesforce Systems Administrator is a key member of the central team responsible for the development, support and operations of various applications using Salesforce.com, Salesforce Marketing Cloud, Pardot, and other related systems at the Harvard Kennedy School of Government (HKS). This role includes working closely with users of the Salesforce platform at HKS, as well as with other administrative support groups, such as the Information Technology Department and the Office of Communications and Public Affairs. This position also requires the ability to independently analyze and solve problems and escalate issues when appropriate.
This primary role of this position is to support the ongoing system administration for all HKS Salesforce based applications. Currently there are three instances and uses of Salesforce at HKS: 1) a new central CRM serving all administrative units and research centers across the school: an instance managing all aspects of our Executive Education programs: and 3) an instance supporting our Public Leadership Credential online program. This role is responsible for system configuration (maintenance, system enhancements/upgrades, as applicable in a SaaS model); creation of reports and dashboards; end-user training; data integration and data base administration; and the planning and testing of new configurations and features.
Duties and Responsibilities, continued:
Manage salesforce.com, Pardot, and Marketing Cloud applications
Provide day-to-day end-user support (including system configuration, complex formulas and system maintenance) and educate users to enhance and increase their knowledge of Salesforce.com
Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)
Create and manage custom objects, fields, formulas, validation rules, custom workflow and approval processes
Support and maintain integration to third party solutions
Establish and implement best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
Research changes in upcoming versions of salesforce.com and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity
Train users in Salesforce, Pardot, and Marketing Cloud
Other duties as assigned.
This is a fully benefits-eligible term appointment ending two years from date of hire, with the possibility of renewal.
We regret that the Harvard Kennedy School does not provide Visa Sponsorship. Harvard University requires pre-employment references and background checks. Harvard University is committed to supporting a healthy, sustainable learning and working environment.
Salary Grade: 057
Union: 00 - Non Union, Exempt or Temporary
1 year of experience functioning as a Salesforce.com administrator for Enterprise edition.
Demonstrated proficiency with Salesforce.com development including creation of standard and custom objects and fields etc.
Bachelors Degree with a technology-related focus preferred.
1-3 years of experience in a technical role preferred.
Experience in moving code from lower sandboxes to production environment and address issues related to functionality, integration, etc.
Ability to create workflows, define and implement business processes and provide detailed reporting
Experience with AppExchange and other third party solutions.
Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally
Experience documenting and analyzing processes, procedures, and/or policies.
Ability to handle full workload and meet proposed deadlines
Excellent written and verbal communication skills and the ability to communicate with all levels within the organization in a collaborative way
Requires strong experience with CRM tools and relational databases.
A Salesforce.com Certification is strongly preferred.
Experience with Marketing Cloud and/or Pardot preferred.
Familiarity with Harvard University or Higher Education is a plus.
Demonstrated ability to work in a collaborative environment to achieve agreed-upon objectives.
Proven ability to handle sensitive data with discretion, and manage multiple tasks simultaneously.
Ability to work in a dynamic and changing environment.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 52103BR
About Harvard University Kennedy School
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.