The SC Special Events & Sales Manager provides high quality customer service and support through planning, logistics management and coordination for large scale meetings, conferences, special events and food functions reserved through the SC Conference and Reservation Services Office (SC CARS).
Schedules and coordinates reservation services for all customer types for facilities/spaces within the Student Centers, SC Satellite, UH Outdoor spaces, as well as selected general purpose academic classrooms and auditoriums.
Utilizes a specialized event management database application to enter room requests, assign equipment and event support resources as well as setup and attending staff personnel resources; maintain database booking details as required to process requested changes or adjustments needed to meet facility, safety, or risk requirements and/or Departmental or University policies.
Interpret SC Facilities Use Policies and Procedures in relation to food, facilities, payments, cancellation and other Student Life and University polices.
Works closely with UH department and contracted service provider partners who oversee the use of resources utilized for events. Ensures events are managed according to customer specifications.
Assists with overseeing the daily operations and services of the SC CARS office and provides leadership to reservations full-time and student staff while also providing front office support.
Maintains updated accounts receivable/collections files on outstanding charges. Prepares and processes daily deposits of all revenue received.
Participates in establishing projections for and tracking of all rental and sales revenue. Works closely with University partners to promote greater visibility and usage of S Centers reserved facilities for events and conferences.
Assists with the maintenance and customer updates of the event management system and reports when needed.
May represent the SC CARS Office for special events or conference logistics planning/coordination meetings with Student Affairs Division partners or campus-wide.
Resolves customer service problems as needed and refers more difficult issues to supervisor.
Performs other job-related duties as assigned.
Bachelor's Degree and 1 year experience.
Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.
Requires a minimum of one (1) year of directly job-related experience.
Experience supervising full-time staff.
Preferred Master’s in Higher Education, Business Administration or equivalent program.
Experience using scheduling software such as EMS, Social Tables, etc.
The University of Houston strives to be an employer of choice by offering a full range of benefits to our full-time staff members. Tuition scholarships, a retirement plan, dental and full medical coverage are only a few of the benefits offered to employees at the University of Houston. From our award winning faculty to our active student body, UH offers the most diverse research university in the country.
The University of Houston is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation, gender identity or gender expression.
Internal Number: STA005879
About Talent Acquisition & Human Resources
Founded in 1927, the University of Houston is the leading public research university in the vibrant international city of Houston. Each year, we educate more than 40,750 students in more than 300 undergraduate and graduate academic programs, on campus and online. UH awards more than 8,000 degrees annually, with more than 200,000 alumni. UH is a Carnegie-designated Tier One public research university.