Under the direction of the Associate Director - Office Service & Scholarship, the Manager of Financial Aid Services (Program Manager, UCP 7) provides program management and administrative coordination for the financial aid services for the Law School.
DUTIES AND RESPONSIBILITIES
Plans and implements financial aid services and activities for the Law School; interprets and ensures compliance with state statutes and federal regulations; works with other offices including Admissions, Bursar/Business Office, and Registrar to ensure accurate and timely exchange of information and awards between school information systems.
Serves as an authoritative resource to the School and external offices and staff; provides excellent customer service to students, parents and the public on matters related to program policies, procedures and activities. Responds to questions and investigates problems e.g. aid/loan disbursements or eligibility. Requests documentation and additional information as needed.
Oversees the Satisfactory Academic Progress (SAP) and Return of Title IV Fund processes.
Administer appeals process related to SAP.
Reviews financial aid and scholarship applications; analyzes financial needs and determines financial aid package based on standardized procedures, annual allocations, fluctuating applicant pool and current regulations; grants fee deferrals and exceptions.
Revises student aid packages according to individual "need", eligibility, cost of attendance and available funds; resolves discrepancies pertaining to over-awards, residency or enrollment changes, loan eligibility issues or other special circumstances.
Creates student cost of attendance and budgets based on Federal Regulations and University best practices.
Oversees financial aid data for the School, including updating and verifying student information and assuring accuracy of data and records. Documents and communicates business needs as related to information systems and processes; participates in testing.
Performs office management duties for the program; directs the workflow; coordinates and monitors the processing of necessary paperwork and maintenance of records and filing system to ensure the effective delivery of services for Law School students. Improves work methods and systems to foster a streamlined approach to solving student issues and improve the level of services that are provided.
Determines average student award amounts for packaging and determines work study award allocations for work study students; monitors expenditures and prepares necessary Financial Aid forms.
Counsels students and parents regarding the availability of aid, application procedures, University policies regarding recipients, federal and State regulations, the process of needs analysis and necessary documentation.
Investigates and resolves complex problems independently or collaborates with Storrs-based support teams including issues related to social security statements, visas issues, veteran/military status, system queries, special requests, etc.
Makes budget recommendations and monitors approved budget and expenditures.
Provides access to individual counseling and group orientation to students with regard to financial literacy and development of overall strategies for budgeting during the academic year and other related matters.
Participates in the planning of policies and procedures and implementation strategies for the financial aid computerized data system.
Prepares consumer information and promotional materials, forms and public relations presentations in collaboration with Storrs and adherence to UConn branding standard; delivers training and presentations for financial services as needed.
Engages in public relations and promotional activities for the financial aid office; implements recruiting and promotional strategies, in area of responsibility; participate in securing funding for the program.
Coordinates and monitors the day-to-day administration of the program; oversees program coordination and logistics; prepares necessary reports; monitors compliance with policies and procedures.
Trains, supervises and coordinates the activities of program staff; determines work schedules and work assignments to most effectively meet program needs; recommends staffing needs and assists in selection and evaluation of staff.
Plans and organizes workshops, training programs, courses, program curricula and training materials, in accordance with program goals.
Collects and analyzes program data and participates in evaluating program effectiveness; identifies problems and makes changes, within prescribed guidelines, or recommends major changes.
If applicable, keeps informed of and monitors compliance with state licensing, professional certification or accreditation requirements.
If applicable, oversees training and research activities that may be conducted in the program.
Is responsible for special projects/operations which may be on-going or short-term and which require planning, coordination, supervision and thorough knowledge of the program.
Performs related duties as required.
Master's degree in discipline appropriate to the program to be served and at least 1 to 2 years of relevant experience; or Bachelor's degree and at least 3 to 5 years of relevant experience.
Experience in financial aid administration in a comprehensive university or college environment with a demonstrated progression of managerial responsibility.
Knowledge of federal and state regulations pertaining to financial aid.
Supervisory experience and demonstrated ability to effectively lead and manage a team.
Strong written and oral communication skills and decision-making ability.
Excellent interpersonal skills including the demonstrated ability to deal effectively with students, the public, University community and external constituencies.
Demonstrated knowledge in quality assurance in regards to customer service.
Working knowledge of Oracle Student Administration Systems.
Experience working in a unionized environment.
Experience developing and presenting information and presentations.
Strong communicator who is familiar with the changing demographics and needs of law students.
Demonstrated ability to independently implement programs, identify and resolve day-to-day program problems.
Ability to plan and organize workshops/training courses/curricula and training materials appropriate to program to be served.
Good interpersonal skills and ability to work effectively with faculty, staff, students, administrators as well as external agencies/groups and the public.
Ability to work under time constraints and willingness to work irregular and flexible hours.
This is a full-time position located at the Law School in Hartford. The University offers a competitive salary, outstanding benefits including tuition reimbursement at UConn, and a highly desirable work environment.
Please apply online at https://hr.uconn.edu/jobs, Staff Positions, Search #494305 to upload aresume, cover letter,and contact information forthree (3) professional references.
Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.
This job posting is scheduled to be removed at 11:55 p.m. Eastern time on February 24, 2020.
The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University's teaching, research, diversity, and outreach missions, leading to UConn's ranking as one of the nation's top research universities. UConn's faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.
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Internal Number: 494305-2276_1581419231
About University of Connecticut
The University of Connecticut is a national leader among public research universities, with more than 30,000 students seeking answers to critical questions in classrooms, labs, and the community. A culture of innovation drives this pursuit of knowledge throughout the University’s network of campuses. Connecticut’s commitment to higher education helps UConn attract students who thrive in the most competitive environments, as well as globally renowned faculty members. Our school pride is fueled by a history of success that has made us a standout in Division I athletics. UConn fosters a diverse and vibrant culture that meets the needs and seizes the opportunities of a dynamic global society.