About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Marketing Analyst works closely with the Director of Constituent Relationship Management (CRM) to support utilization of data from multiple channels/platforms in shaping, assessing, and optimizing marketing campaigns managed by the University’s central marketing team. The Marketing Analyst’s primary area of responsibility is to assist with analytics of lead generation campaigns in support of online education programs. The Marketing Analyst’s responsibilities include creating and maintaining analytics dashboards, campaign reports, email marketing reports, and business intelligence reports. The Marketing Analyst works collaboratively with other members of the marketing team, other University departments, and external vendors.

Essential Functions

• Creates and maintains marketing analytics dashboards drawing data from multiple sources — including Salesforce, Marketing Cloud Google Analytics, Google AdWords, Facebook/Instagram, LinkedIn, and vendor reporting systems — using Tableau, Google Data Studio, and other solutions as needed.
• Collaborates with the CRM Director and colleagues in Online Education and the University’s schools and colleges to ensure multi-directional data flow and effective sharing of marketing intelligence insights.
• Collaborates with the CRM Director to devise and implement and improve effective processes for data gathering and distribution across multiple departments and various channels.
• Assists the CRM Director, Chief Relationship Officer and colleagues on the marketing team with ad-hoc requests for reporting and analysis of data from sources including campaign platforms, conversions (enrollments and/or applications), and research.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bachelor’s degree in business, marketing, communications or related field and five years experience in marketing, advertising, or related area.
• Knowledge of relational databases, relationship marketing strategic marketing principles, promotional strategies, and/or online marketing.
• Strong quantitative analysis skills.
• Experience with marketing and web analytics.
• Experience with data visualization and dashboard tools.
• Strong attention to detail.

Work Schedule

37.5 hours, Monday-Friday

Salary Information

Level 27

PSU Salary Ranges

Special Instructions to Applicants

Along with your application, please submit a resume, cover letter, and the names and contact information of three professional references by February 20, 2020 to ensure priority consideration.  The position may remain open until filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.