Fordham University Marketing and Communications seeks to hire a talented product manager with development skills to serve as our User Experience Specialist. This position is part of the Online Communications team and reports to the Senior Director of Online Communications. Our team is responsible for all aspects of the University's primary web presence (www.fordham.edu) and many of the most visible sites within the fordham.edu domain, as well as other forms of online communications such as email marketing.
We are also responsible for establishing and enforcing online brand standards throughout the University’s digital properties. In addition, we serve as consultants for the university community regarding best practices in information architecture, user journeys, SEO, design, accessibility, online communications, and content management.
The User Experience Specialist will have an eye for design and the ability to create a seamless user experience for the entire Fordham community. Helping to ensure Fordham’s unique character, brand, reputation, and community are presented in all of our digital efforts clearly and vibrantly.
Apply design thinking and human-centered design principles to our digital communications to further enhance the University’s strategic enrollment and fundraising efforts.
Deliver high quality tested code that follows engineering best practices.
Participate as a primary stakeholder in planning the product roadmap and managing priorities to align with the University’s strategic plan.
Work with University Information Technology and outside vendors to resolve technical issues and improve site/system performance.
Maintain the accessibility of Fordham’s digital properties and champion accessibility to the wider University community.
Develop and maintain cross-client responsive email templates.
Oversee data integrations between digital communications properties and other relevant systems.
Troubleshoot and resolve potential bugs and inefficiencies.
Direct and supervise the work of student workers as necessary.
Communicate and train other team members on web and email functionalities.
Performs additional duties as needed.
4+ years of professional experience writing semantic HTML5 and modern SCSS for responsive applications
Bachelor's degree in a related field preferred or equivalent experience
Empathy with the many different types of users who interact with our site
An eye for design
Familiarity with code libraries
Deep understanding of cross-browser and cross-email-client compatibility issues and ways to work around them
Proficient in Adobe Photoshop
Proficiency with ADA compliance
Experience developing within and extending CMS frameworks
Experience with user testing and user-centered design
Experience with SEO
Familiarity with RESTful API integration
Familiarity with modern build tools and version control
Strong communication skills, both written and oral, and the ability to convey technical concepts to stakeholders and other non-technical staff
Willingness to learn and champion Fordham’s Jesuit and Catholic mission and identity
Internal Number: A08935
About Fordham University
Fordham Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United kingdom.