The Senior Director, Trust, is responsible for leading the new CBRE Trust function accountable for conducting investigations into allegations of serious misconduct as defined by the Company's Code of Conduct, and may include allegations of discrimination, harassment, retaliation, and other violations. The Senior Director, Trust is responsible for managing the CBREs Global Ethics Helpline, directing a team of investigators who conduct internal investigations globally, ensuring that ethics and compliance concerns raised by employees, suppliers, vendors, JV partners and other third-parties anywhere in the world are promptly and thoroughly investigated and remedies appropriately designed and recommended. The Senior Director, Trust reports to the Chief Ethics and Compliance Officer.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Lead, manage and develop a small global team of internal investigators in the Company's ethics and compliance function.
Supervise CBRE's Ethics Helpline - Ethicspoint which includes ensuring Ethicspoint is operating and effective at all sites globally and partnering with CBRE's People Team (Human Resources) and other investigative functions across the Company to ensure timely responses to all concerns raised on Ethicspoint and other reporting channels.
Perform leadership and managerial duties including recruiting, hiring and onboarding new investigators and administrative team members; conduct ongoing performance assessment, goal-setting, coaching and support to optimize the performance of the team; facilitate career development and advancement of top performers.
Lead internal investigations around the globe, including overseeing and working with a team of internal investigators to develop investigation plans particular to each ethics and compliance concern, collect and review documents, interview witnesses, and reach and document findings.
Advise the Company on internal investigations findings and appropriate remedial action to be taken based on the findings.
Provide periodic updates to the Company's management team concerning ethics and compliance concerns, and data and trends regarding compliance culture.
Prepare quarterly Ethics and Compliance data for reporting to Board of Directors, Audit Committee, company leadership, and business units.
Prepare information for and facilitate periodic investigations review process with Company's external auditors.
Develop and deliver effective skills-based training for investigators across the Company to enhance interviewing and report writing skills, among other investigation fundamentals.
Ensure all Company investigators understand and follow protocol for identifying and recording root cause(s), discipline, and other remediation for each concern that is substantiated following an investigation.
Oversee training and communication initiatives related to CBRE's Compliance Culture and non-retaliation policy, including monthly all-employee communications, annual online compliance training, and post-investigation leadership communications as needed.
Analyze ethics and compliance investigations data (including root cause) to determine relevant trends and areas of compliance risk, and recommend effective modes of training, communication, and controls enhancements to address same.
Develop robust, enterprise-wide set of post-investigation discipline and remediation data to ensure organizational justice through horizontal and vertical consistency of outcomes, and to assist Company in making post-investigation discipline and remediation decisions.
EDUCATION and EXPERIENCE
Four-year and advance degrees with a preference in Business Administration, Law, Accounting, Finance or related field plus a minimum of 10 years professional level compliance, accounting, or legal experience.
Highly prefer 15 - 20 years of legal experience with emphasis on internal investigations, white collar litigation, and/or ethics and compliance
Understanding of compliance laws including the Foreign Corrupt Practices Act, U.K. Bribery Act, global Competition laws, and data privacy
Experience investigating financial fraud, procurement improprieties, and employee misconduct preferred; experience as Assistant U.S. Attorney is highly desirable
Demonstrated ability to exercise independent judgment, to be proactive and manage multiple projects simultaneously, and to focus on critical priorities
Strong work ethic and ability to produce high quality work under deadline pressures
Excellent oral and written communication skills and executive presence, including the ability to deliver crisp, clear and concise executive presentations
Excellent organizational and analytical skills and a demonstrated record of cross-functional collaboration; understands and effectively balances internal and external stakeholder requirements, expectations and needs strategic mindset; articulates credible visions of new possibilities that will create sustainable value to the Ethics and Compliance investigations function
Maneuvers comfortably through complex policy, process and people-related organizational dynamics; is sensitive to how people and organizations function, and plans approach accordingly
Relates comfortably and works effectively with people across levels, functions, culture and geography; acts with diplomacy and tact to build constructive relationships
Regular and, at times, unpredictable travel, including regular international travel, is required
JD degree or equivalent with a strong academic record
Experience in conducting and managing document reviews and electronic discovery
Internal Number: 20000443
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.