Department: Educ Ctr for Talent Development Salary/Grade: NEX/10
Center for Talent Development (CTD), a part of Northwestern’s School of Education and Social Policy, is an accredited learning center and research facility with a mission to promote the talent development of academically advanced learners (age 4 through grade 12), conduct research on talent development, and provide evidence-based support and guidance to families and educators. For over 35 years, CTD has served as a national leader in the field of gifted education, implementing research-driven methods of teaching and learning. More than 600,000 families have benefitted from our programs and services.
Under the direction of the Associate Director and Program Coordinator, the Program Assistant helps implement CTD’s strategic mission and executes administrative, marketing, communications, and public relations tasks. The Program Assistant also participates in events and outreach activities and produces written and electronic communications, particularly social media. This may also include drafting & typing letters, reports, charts, graphs, etc. using word processing, spreadsheet, database, &/or presentation software; basic bookkeeping; screening calls & visitors; preparing agendas & making arrangements including travel, etc. for meetings & special events; &/or managing supervisor's &/or dept calendar. This position requires occasional travel and evening or weekend work.
Please note: Position is required to work some weekends in lieu of normal work week schedule
Documents & Databases
Prepares documents, including but not limited to, marketing, communications, and public relations materials, focusing on consistency in messaging and branding
Proofs for spelling & grammar.
Enters information into spreadsheets &/or databases
Compiles routine reports, statistics, tables, charts, etc. from readily available information (i.e., web analytics, survey results, e-mail blast tracking, social media metrics, etc.)
Maintains materials inventory and reorders as necessary
Coordinates content maintenance of websites &/or blogs.
Trains &/or assists faculty &/or staff in updating their websites &/or blogs. Provides training to staff in using the web site and the technological resources (cameras, projectors, etc.)
Liaison to marketing and communications and school and family services to assist with website, blogs, social media, etc. as related to pathways advising and admissions
Reviews and edits CTD web pages and troubleshoots web related issues
Maintains and creates content for social networking sites, reviews content posted to pages, and troubleshoots issues
Coordinates calendar - supervisor's &/or dept. Keeps conference and advertising schedules, handles registrations, packs and ships materials
Coordinates events which may include scheduling rooms &/or guest speaker & arranging for routine materials, technology & refreshments.
Provides information via phone, e-mail, mail, etc. Provides customer support, responding to calls and messages from clients and vendors
Represents supervisor in routine/standard situations with various levels of personnel both internally & externally.
Communicates with contractors including designers, writers, printers
Interprets existing policies & procedures; etc.
Coordinates work of /work-study students and temporary staff, etc.
Performs other duties as assigned.
A high school diploma or equivalent required.
2 years of administrative support or other relevant experience required.
Minimum Competencies: (Skills, knowledge, and abilities.)
Intermediate knowledge of word processing, spreadsheet, email, and database software programs is required.
Bachelor’s degree in marketing or communications
Experience implementing social media activities and best practices for organizations
Preferred Competencies: (Skills, knowledge, and abilities)
Excellent written communication skills and customer service/problem solving
Exceptional organizational skills and attention to detail
Experience with web site development and maintenance
Advanced skills in the use of computers, databases, and related software applications (bulk email, online surveys)
Customer service experience
Ability to gather data, compile information, and prepare reports
Ability to relate positively and effectively with a diverse staff and customer base
Intermediate knowledge of spreadsheet and database software programs
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 38103
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.