Schedule: Hours include Monday, Tuesday 8am-5pm; Wednesday, Thursday rotation of 8am-5pm and 9:30am- 6:30pm; Friday 8am-4:30pm as well as evenings and Saturdays required based on operation need.
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation's education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
This role is the first-stop omnibus for admission and student services to new students in a complex and diverse learning environment. Individuals in this role are responsible for providing new student support and coaching. This includes, but is not limited to: placement process support (Placement test, career assessments, Prior Learning Assessment (PLA), etc.); academic coaching & learning support, and participation in campus-wide events such as New Student Programs.
Core Competencies Required
Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Adaptability, Continuous Learning, Coaching, Resolving Conflict, Quality Orientation, Valuing Differences, Decision Making, Communication and Work Standards
Submissions must include a Cover Letter detailing previous work experience and how the candidate's previous work experience has prepared the candidate for this role.
ESSENTIAL JOB FUNCTIONS
Student Advising and Support
Contributes and participates in the planning, development, and implementation of recruitment and advising activities designed to attract and enroll new students. Works autonomously on projects and events overseen by leadership in New Student Programs. Provides assistance and support for students throughout the admission and enrollment process.
Creates and reviews information regarding career opportunities, program of study, placement, orientation and financial aid. Independently develops materials that aid in the support and assistance of transitioning and advising students. Provides guidance, coaching, and advising on issues that will impact their placement, enrollment, financial assistance including the potential effect of changes in their course load, withdrawal from their classes and eligibility for a refund of tuition charges, and adherence to the Satisfactory Academic Progress standards policy and appeal process. Serves as a primary facilitator of new student programs (including New Student Workshops, New Student Orientation, and Online Orientation) by autonomously designing and developing engaging presentations, first semester course recommendations, financial aid support, and general support to new students and their families. Creates, produces, and presents professional, engaging, and motivational presentations using the latest
technology to a wide variety of audiences providing information about the College and opportunities for students. Integrate and explain policies and procedures of all areas of enrollment services and other closely related areas to all new students. Anticipates students' needs by considering all aspects of the enrollment cycle.
Supports and contributes to on-campus visits, providing campus tours, special event programming, and other internal and external recruitment activities. Provides outreach and follow-up support via written and phone communications. Tracks all activities, evaluates their effectiveness and recommends outreach changes and improvements.
Assists students in understanding their financial obligations and educating them on how Columbus State Community College, federal, state and third party resources can provide assistance. Utilizes critical thinking, problem solving and experience with student issues to be proactive in addressing potential student concerns, identifying potential barriers within the student enrollment process and initiating steps resulting in resolution. Makes appropriate referrals to faculty, advisors, counselors, program coordinators, student service areas, or other resources as needed. Assist with other Enrollment and Student Service areas as needed/assigned.
Communicate with students regarding the assessment/course placement/testing process and procedures in-person, via phone, e-mail and other electronic means. Collaborates closely with key Columbus State departments including the Academic Affairs, Admissions, College Testing Services, Student Central, Enrollment Services Operations, and Disability Services to assure effective student enrollment matriculation.
Completes and maintains required documentation; Keeps accurate records. Maintains confidentiality of student files and other sensitive subject matter.
Other Duties and Responsibilities
Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.
Hours include Monday, Tuesday 8am-5pm; Wednesday, Thursday rotation of 8am-5pm and 9:30am-6:30pm; Friday 8am-4:30pm as well as evenings and Saturdays required based on operation need. Other duties as assigned. *Regular, predictable, and punctual attendance is required.
Usual Physical Requirements
The incumbent of this position typically exhibits the physical demands identified in the Functional Job Analysis on file in the College's Human Resources Department and which is periodically reviewed and updated. Physical demands listed in the Functional Job Analysis are not job qualification standards, but are used to help the College assess and determine reasonable accommodations for otherwise qualified individuals covered by the American's with Disabilities Act.
The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks. Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls when installing hardware or software. Employee converses verbally with others in person and by telephone. Vision demands include close, detailed vision when focusing on computer screen. Employee occasionally lifts computers or other items or exerts up to 25 pounds. Employee utilized hands and feet to operate motor vehicle through College property.
Normal working conditions with regular exposure to dirt, dust, debris and smells. Employee is occasionally exposed to moving parts or other risks, which could result in minor cuts, burns or other situations that may injure, with risk of electrical shock or exposure to radiation. Fumes, airborne particles, toxic or caustic materials are also occasionally exposed to employees.
Knowledge, Skills and Abilities: Knowledge of: community college environment, college student development; academic assessment and advising practices; college and career readiness; Federal Financial Aid regulations and documentation; federal immigration regulations; international document verification; cultural diversity; college and community resources; management and leadership practices in higher education. Ability to: effectively work with persons of varying cultures and backgrounds; work independently; navigate complex and multifaceted institutions/organizations; demonstrating initiative; develop and maintain effective working relationships with associates, supervisors, job contacts and general public; actively listen and provide empathetic support; demonstrate flexibility; exhibit a pleasant telephone manner; answer routine inquires; maintain confidential and sensitive information; maintain accurate and complete work records; planning, scheduling and organization work. Skill in : problem solving; attention to detail; maintaining documentation and records; verbal and written communications; maintaining good public relations; customer service; operating general office equipment; general typing; application of job software programs and applications, and standard office practices and procedures; interpreting and implementing federal, state and common policies and procedures.
Minimum Qualifications: Bachelor's degree in a related field 1-2 years of experience in education, social work, customer service, or other related fields. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). *An appropriate combination of education, training, coursework and experience may qualify a candidate.
Internal Number: req2870_1578605548
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.