Basic Function and Responsibilities The Chief Nursing Officer (CNO) provides leadership in all aspects of nursing. These functions include: planning, managing, and evaluating all administrative and operational activities within Ambulatory Care Nursing Services, Home Care Services and University of Michigan Medical Group, Ambulatory Care Surgical Services, and other clinical programmatic areas, as assigned. The incumbent must be able to assume the System CNE responsibilities as needed.
Organizational Relationships Has a dual direct reporting relationship to the Chief Nurse Executive for Michigan Medicine, and the Senior Associate Dean for Clinical Affairs and University of Michigan Medical Group (UMMG) Executive Director. Partners with the Chief Clinical Officer and the Chief Operating Officer for UMMG. Collaborates with Nurse leader colleagues, Department Chairs and other Michigan Medicine leadership to effectively execute the Hospitals’ and Nursing strategic plan. Functional and administrative supervision is exercised over Associate Chief Nursing Officer, Senior Nursing Directors, Clinical Nurse Directors, Clinical Nurse Supervisors, Staff Nurses, Clinical Nurse Specialists, Nurse Practitioners, Professional/Administrative and office staff, and assistive personnel.
Characteristic Duties and Responsibilities
Program & Clinical Management Provide leadership for the effective management of change and transition within Nursing and the institution. Utilize a data-based approach and facilitate innovation and creativity in the development of new initiatives to support ongoing performance improvement and organizational change. Partner with the Chief Clinical Officer and the Chief Operation Officer in the operation of assigned clinical/programmatic areas; including programmatic development, facility planning, problem-solving, quality and cost improvement efforts, and providing ongoing support of patient and family-centered care. Actively mentor and coach direct reports in the execution of Hospital and departmental policies, objectives and operating procedures and all aspects of leadership. Develop and implement nursing administrative policies to carry out the objectives of the assigned areas. Participate and ensure coordination of professional nursing functions across clinical areas. Actively engage and support team building and effective teamwork within departmental and institutional teams. Collaborate with the Nursing Executive Team, Chief Nursing Officers, Michigan Medicine leadership and School of Nursing faculty in research and educational activities. Resolve clinical and operational problems of assigned areas consulting with Hospital administrators, service chiefs and patient care staff utilizing an interest-based problem-solving approach. Actively participate in strategic planning, policy formulation, problem solving and management of Nursing Services, as well as the Ambulatory units/areas, as assigned. Maintain accountability for compliance with professional nursing standards, regulatory agency standards and federal and state regulations regarding patient care. Represent Nursing Services on committees and other activities ensuring collaboration and liaison with appropriate Ambulatory and or Hospital-wide groups. Represent Ambulatory administration to members of the community in the promotion of good public relations for the Ambulatory Care Units. Act as preceptor/mentor for graduate nursing students. Demonstrate behaviors which are compliant with Michigan Medicine values, goals, policies and procedures and affirmative action policies.
Determine the need for, and allocation of, human, space, fiscal and material resources for clinical/programmatic areas administered. Work with associated teams to determine and implement improvements in Ambulatory Care Unit facilities, including construction or renovation of structures and purchase of major equipment. Develop, monitor, approve, and implement, operating budgets of clinical/programmatic areas administrated, as well as, major capital expenditures. Develop, implement and evaluate cost-effective initiatives related to nursing service operations and patient care services both within the assigned area of responsibility and in collaboration with other areas and departments. Maintain accountability for budget management within designated administrative areas. Analyze budget variances and initiate corrective action plans to resolve variances.
Personnel Management Maintain accountability for all aspects of personnel management which include: recruitment and selection, counseling, disciplinary processes, and mentoring of Associate Chief Nursing Officers, Senior Nursing Directors, Clinical Nurse Directors, Clinical Nurse Specialists and other personnel, as assigned. Maintain accountability for compliance with bargaining unit and institutional agreements with employees. Utilize an interest-based process for problem solving and resolving issues with employees.
Performance Improvement Establish, monitor, and implement nursing and patient care standards across all areas of responsibility. Effectively meet all goals and performance objectives for Nursing Services and Michigan Medicine, as established, annually. Oversee collaborative activities with patient care support services to ensure delivery of a level of service consistent with quality patient care and cost-effectiveness outcomes. In partnership with the CNE, oversee collaborative activities with patient care support services to ensure delivery of a level of service consistent with quality patient care, with patient and family involvement, and cost-effective outcomes. Lead the segment strategies in alignment with Michigan Medicine Nursing Services to maintain Magnet Recognition.
Professional Development Actively participate in the performance planning, competency, and individual development planning process. Attend relevant competency training, staff development in-services and conferences to maintain and improve knowledge base, competency and skills. Attend relevant professional and/or leadership development opportunities. Attend relevant seminars related to Magnet Recognition. Serve as an active member of the UMSN Adjunct Faculty Network. Keep records and documented evidence of attendance.
Education: Bachelor’s degree in Nursing is required. Master’s degree in Nursing, Hospital Administration, Business, Public Health or related health care field is required.
Either the Bachelor's or Master’s degree must be in Nursing. Doctoral degree in Nursing or a related health care field is strongly preferred.
Licensure/Certification: Current State of Michigan Board of Nursing license is required. Recognized certification in nursing leadership or and administration is desirable.
Experience: Seven to ten years of administrative responsibility within a complex academic health care organization with progressive experience in nursing leadership positions at the Director level or higher, is required. Experience in program planning, implementation, and evaluation is also required. Experience in ambulatory care in highly matrix reporting structure required. Experience in a Magnet organization is desirable. Experience in a unionized environment is desirable.
Skills/Abilities: • Excellent interpersonal skills, as demonstrated by the ability to work effectively with physician partners, individuals and/or teams, across disciplines, are required. • Demonstrated skill in change management is required. • Excellent oral and written communication skills are required. • Strong financial and analytic skills are required. • Demonstrated experience in program planning, implementation, and evaluation is required. • Experience in facility planning and major building projects, is highly desirable. • Working knowledge of University policies and procedures is desired. • Demonstrates the following Michigan Medicine leadership competencies:
Creates Value for the Diverse Communities We Serve
Creates a Shared Vision
Leads Innovation & Change
Fosters & Promotes Diverse Teams and builds inclusive relationships
Coaches and Develops Others
Achieves Results and solves problems
NOTE: Required qualifications must be met by the candidate in order to be interviewed and considered for the position. RESUME REQUIRED (for both internal & external applicants): You must attach a complete and accurate resume to be fully considered for this position.
Required qualifications must be met by the candidate in order to be interviewed and considered for the position. If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183.
Hours: Full Time, exempt position
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 182668
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.