This position is responsible for the recruitment and retention of new and current students to Northwest Technical College. Admission Representatives are responsible in activities and tasks that result in moving students through the enrollment funnel to registration. The enrollment funnel includes the following critical processes: Prospect Generation, Inquiry Management, Application Development and Admission to Enrollment.
The primary objective is to meet or exceed established enrollment goals. This individual will also serve students in the One Stop Service Center and act as the Liaison for certain academic programs.
The incumbent must also possess a valid driver's license and be able to pass a driving history background check.
Prospect Generation - College representation and recruiting at high schools, college fairs and business/community events. Prepare and arrange schedule of visits, recruitment efforts (i.e. communication flows, inbound & outbound marketing) according to NTC's Recruitment Plan. Maintain communications and assist with post-secondary application and financial aid processes. Identify target recruitment opportunities based on data trends/analysis. Facilitate group presentation, small group discussions, workshops and one-to-one interaction to generate interest in NTC programs. Prepare and deliver presentations at information nights, Campus Preview Days, college days/nights new student events, campus tours and other special events.
Inquiry Management - Meet with students, parents/families and transfer students visiting campus and follow up in a timely manner and input all information into CRM. Accurately communicate admissions requirements academic program information and student activities/life opportunities. Prepare, communicate and distribute timely, effectively and professional recruitment messages to interested students, parents, schools, college business and community groups utilizing channels that use. Assist with identification/tracking of target populations through the CRM. Respond to communications from prospective students and connect with campus resources as seamlessly as possible. Probe to insure/verify that all important issues/questions have been addressed.
Application Development - Assist with initial or pre-advising for incoming students and review and evaluate application information, transcripts and placement testing results. Consult with processing team and counselors as needed. Accurate use of the CRM, ISRS (Student Record System), ImageNow (document imaging) is required.
Applications to Enrollment (Yield) - Work with incomplete applicants to ensure they submit required documentation for acceptance to the college. 100% follow up is required of admitted student within programs assigned. Facilitate the process of admit to confirmed status. Follow up with required confirmed documents, confirmation letter, housing information/deposit, and academic and advising registration. Monitors the melt activity of confirmed students. Establishes a proactive communication flow/process to engage students between confirmation to the first week of class. Follows up on "no-shows" for Academic Advisement & Registration on targeted populations. Monitors the admitted/registered/dropped and cancelled list. Utilizes CRM (Hobson's Connect) to recruit students. Performs initial advising for all new student in assigned programs.
Recruiting and Yield Event Planning and Participation-Campus Community - Coordinate/support on and off campus special events: Campus Preview Days, Academic Open House, Academic Advising and Registration, Saturday and evening events, tele-counseling and texting campaigns, and other special events. Be the point of contact for the Admissions Office within a variety of campus committees. Participate in regular staff meetings with the Office of Admissions. Participate in work group discussions for mapping business processes and measuring improvement. Actively develop partnerships and participate in work groups. Participate in decision making process for process improvement. Contribute to annual Admissions planning: enrollment reviews/analysis, effectiveness. Contribute to development of cutting edge strategies to recruit students to college. Study enrollment data/trends in assigned territory. Evaluate territory visitation sites/areas.
Percent of Time: 80%
One Stop Student Services Representative
Serve prospective and current students as a one-stop student services representative with knowledge in records, registration, financial aid, admission, and other student service areas; additional support, as needed, to schedule and proctor exams, participate in campus events and outreach programs, and be a liaison for students seeking assistance form the One Stop Student Services Center.
Performance Indicators: clients are well informed about NTC services; questions are answered in a prompt and accurate manner; when necessary, questions are appropriately referred; all requests are accurately answered and addressed in a timely and courteous manner.
Percent of Time: 20%
To facilitate proper crediting, please ensure that your application and/or resume clearly demonstrate fulfillment of the following minimum qualifications:
Excellent administrative, communication, and public relations skills
Knowledge of advising concepts/techniques
Knowledge of application of technology for database management
Knowledge and interest in diverse cultures and populations
Knowledge and experience with the admissions recruitment funnel
Experience with a CRM
Experience in student services
Knowledge of transfer policies and procedures
All applicants must be able to lawfully accept employment in the United States at the time of an offer of employment.
Official transcript(s) must be provided to Human Resources upon hire.
In accordance with the Minnesota State Colleges and Universities (MnState) Vehicle Fleet Safety Program, faculty and staff driving on college/university business, who use a rental or state vehicle, shall be required to complete a vehicle Use Agreement form and conform to MnState's vehicle use criteria and consent to a motor vehicle records check.
Vehicle Notice: NOTICE : In accordance with the Minnesota State Colleges & Universities (Minnesota State) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check. Institution: NORTHWEST TECHNICAL COLLEGE, BEMIDJI Eeo Notice: Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. All applicants must be able to lawfully accept employment in the United States at the time of employment. For TTY, call Minnesota Relay Service at 7-1-1- or 1-800-627-3529.
Internal Number: 19169
About NORTHWEST TECHNICAL COLLEGE, BEMIDJI
With its 31 institutions, including 24 two-year colleges and seven state universities, the Minnesota State Colleges and Universities system is the largest single provider of higher education in the state of Minnesota. The colleges and universities operate 54 campuses in 47 Minnesota communities and serve about 250,000 students in credit-based courses. Overall, the system produces about 33,500 graduates each year. In addition to credit-based courses, the system offers customized training programs that serve about 153,200 employees from 6,000 Minnesota businesses each year. The law creating the system was passed by the Minnesota Legislature in 1991 and went into effect July 1, 1995. The law merged the state's community colleges, technical colleges and state universities into one system. The system is separate from the University of Minnesota.