University Support Services LLC (USS) is the North American correspondent for St. George's University (SGU), a leading center of international medical education, drawing students and faculty from 140 countries to the island of Grenada, in the West Indies. SGU has helped change lives through its more than 20,000 alumni, which include physicians, veterinarians, scientists, and public health and business professionals across the world.
The Administrator of Salesforce is responsible for the company wide utilization, configuration, and management of the Customer Relationship Management (CRM) system. The Administrator is responsible for architecting, designing, developing, deploying, and administering the Salesforce platform. The Administrator works with users across the company to provide scalable, long-term solutions by leveraging the features, functions, and best practices of the platform. The Administrator will be responsible for making changes to the system, maintaining security and integrity with a focus on data quality, support user trainings, and provide technical support. The Administrator will be able to work with stakeholders across the company to determine prioritization of features and deployment cycles. The Administrator will report to the Director, Information Systems.
Serve as the primary system administrator and manage the SF application, respond to the needs of the user and organization.
Meet with the business stakeholders and elicit functional requirements and create technical design.
Design and build high-performance, reusable, and reliable solutions adhering to Salesforce best practices.
Troubleshoot, test, and debug solutions.
Complete regular internal system audits and prepare for upgrades.
Manage tasks with professional status reporting, escalation, and process adherence.
Effectively act as a liaison between our users, vendors, and the application development teams.
Assist business stakeholders in training new users on new and/or updated features.
Directly manage the development of integrations while adhering to best practices.
Manage development, security, and implementation of Salesforce data feeds and other integrations.
Assess scope and completion of new and/or modified Salesforce configurations.
Make recommendations and help develop business requirements for any enhancements that support system performance, operational efficiencies, and/or improved user experience.
Perform other duties as assigned.
Essential Knowledge, Skills & Abilities
Experience across the Salesforce technology stack.
Strong analytical skills and ability to think outside the box.
Detail-oriented, self-directed, with problem solving ability.
Ability to work in a fast-paced environment.
Ability to frame decisions based on key organizational metrics such as business impact, ROI, etc.
Excellent oral and written communication skills.
Ability to communicate technical items in a manner that allows the most non-technical person to understand.
Ability to translate business needs into technical requirements.
Demonstrated ability to lead initiatives within a technical and non-technical setting.
Demonstrated ability to work with individuals at all levels of the organization.
Experience acting as the liaison between business and IT staff.
Experience supervising or playing a role within the systems development lifecycle.
Desire to work as part of a team.
Demonstrated ability to meet deadlines, while managing laterally and upward.
Ability to work on multiple projects simultaneously and adjust priorities based on institutional need.
Desire for continual professional growth and self-motivation to achieve goals.
Excellent project management skills.
Personal drive to continually grow and enhance skills, knowledge, and scope of responsibilities.
Displays a high degree of initiative and effective organization and time management skills.
Effectively cope with stressful situations.
Strong mental acuity.
4+ years’ experience of delivering enterprise information technology solutions.
Salesforce Administrator Certified Preferred.
Work Environment/Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
The ability to maintain good concentration.
Mobility within the office including movement from floor to floor.
Hours and Travel
A typical work week is 40 hours Monday through Friday 9am to 5pm, however employee must be available during non-work hours.
Travel via plane, car, and metro may be required to perform this job.
May require some international travel.
About University Support Services/St. George's University
About University Support Services: University Support Services LLC is a Delaware limited liability company located in New York providing services under contract to St. George’s University Limited, a Grenada corporation and the owner and operator of St. George’s University, which includes the St. George’s University School of Medicine and the St. George’s University School of Veterinary Medicine.
About St. George’s University: St. George’s University is a top center of international education, drawing students and faculty from 140 countries to the Caribbean island of Grenada, in the West Indies. With more than 17,000 graduates across the world, the University offers medical and veterinary medical degrees, as well as undergraduate and graduate degrees.